Absolutely abysmal customer service

If I could give you a minus 5 stars as a review I would. Your customer service is the WORST I have ever come across in South Africa. We have been with your network since you first came on to the market. Now, since Tuesday 25th February 2020, we have had NO INTERNET CONNECTION AT ALL. I have emailed you, sent you a Facebook messenger message, chatted to an agent using online chat, and spoken to an agent on the phone and NOBODY can tell me WHY your network is down, or even WHEN the connection will be restored. You have not released any media statement to address the issue, and I have see hundred's of other customers complaining about the same problem too. However, you STILL debited our bank account for the FULL amount of Feb off peak unlimited, even though you DID NOT provide the service for the whole month, and your are STILL NOT providing me with any service. But I'm sure you are still busy billing me for that too! I am horrified by your complete LACK of any response other than 'our technicians are working on it". You cut and paste almost the same reply to every single complaint I've seen. Does the Rain network even exist any more? Has your Network collapsed? Have you been hacked? I DON"T know, because you HAVEN'T told me. Why don't you just DO THE RIGHT THING, and OWN UP to WHATEVER is going on? Also, I WANT A REFUND for the days when service has not been provided. If you send me another stock reply, I will be contacting the Ombudsmen about your horrific service.