ABSOLUTE ZERO PROFESSIONAL ETIQUACY AND CUSTOMER SERVICE

It’s so frustrating that rain is making me deal with paying for a router that was ****** from your car! It feels completely unfair to be hit with a financial burden for something that was taken from me. You shouldn't have to worry about replacing your stuff just because some ***** decided to target your vehicle. Plus, it’s even more annoying when the call centre agents and collections consultants are not attending to the query, I have sent emails but not response, I was told that the accounts department will look into the matter and I'll be contacted back and still nothing. I have paid for the month of September and did not have connectivity since the incident happened and now I'm expected to pay R4000 for what? Rain treats customers like they are used up good as long as they cash in on the money, the inconvenience that they have caused is none of their business. They have no professional etiquacy .