ABSOLUTE WORST PROVIDER EVER!!!!

I am paying for internet that I do not have, I cannot get through 30 seconds of Netflix without it reloading not to mention the 5 minutes it takes for an internet browser to open. Last night the internet speed was 0.3mps. ARE YOU KIDDING ME it is lockdown, we work from home, this is now affecting the productivity of both my husband and myself. What are we paying for when all we get in return is frustration? How are you going to be the first provider to bring 5g into SA when your 4g doesn't work? We have had to replace our router at our own cost because the modem that came with our sim card could not hold charge longer than 2 hours and had to be permanently on charge resulting in the battery expanding so much the cover could not close. This is after 3 months with them.