LA
Liezl A
1 reviews | Active since Jun 2025
02 Jun 2025, 15:48
Absolute useless client service - can't even cancel a debit order
What an absolute nightmare to cancel a debit order. Absolute useless client service with no functionality online to initiate a cancelation. Staff dont know how to do it since April 2025. Emailed countless times (Ticket number #***8) with absolute no success. One star is too much to rate this pathetic service. Will absolute NEVER EVER recommend rain to anyone. Still waiting for my debit order to be cancelled.
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Replies (2)0
Replies (2)
Rain's replyOfficial
02 Jun 2025, 18:46Hi Liezl A
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply02 Jun 2025, 18:46
Official
Hi Liezl A
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your cancellation query and will be in touch with you to assist further.
Thank you.
rain.
LA
Liezl A's updateReviewer Update
05 Jun 2025, 08:58Hi Rain, if my account was closed on 8/5/2025 then why did you debit my account in June again and why is the dashboard showing you plan to debit my account in July 2025? Why it is so difficult to get a confirmation of cancellation of debit order in writing from RAIN?
LA
Liezl A's update05 Jun 2025, 08:58
Reviewer Update
Hi Rain, if my account was closed on 8/5/2025 then why did you debit my account in June again and why is the dashboard showing you plan to debit my account in July 2025? Why it is so difficult to get a confirmation of cancellation of debit order in writing from RAIN?