Absolute **** Services!!!!

I've been with RAIN since the start of lockdown in 2020 and I have been a loyal customer using their 4G R479 Sim together with the Home 5G Standard plan for R699. With both subscriptions, I paid them upfront for their services and never missed a payment. I then canceled the 4G sometime back between 2*** because I hardly used it though I paid for it. Their data runs from the 1st to the 31st of every month, however, I pay them on the 25th since that's my pay day. So then in December 25th 2021, They tried debiting my account with no success due to December salaries paid earlier in December. However, on the 4th of Jan 2022 my services were suspended working from home, I logged into their App to manage my account, to be reconnected it then gave me an option to pay now (R699) or later, I then selected later because I had no means to pay as my internet was down, and I needed to be reconnected to work. However, it gave me prescribed dates, so I again selected my pay date since I didn't want to change that, So it then said on the system I quote (even now): "Your next payment date for your December invoice of R1398 will. be on the 25th of January or pay now". So like before, if you were unable to pay your bill in time it allowed you to pick a final date to pay, and then you'd be reconnected instantly but that didn't happen on my side. So I called in on the 4th of Jan advising them of the situation and again asked for the payment link so as I can make my normal R699 payment if this all was an issue. They then said they'll escalate this to the billing department within 24hrs. I called in again on the 5th, same answer, bear in mind I'm working from with no internet access, of which I told them. I've spent over R200 airtime this week calling in, and the only feedback I get is that I should clear my browser and cookies, and that the issue has been resolved. I called in again yesterday being the 6th Jan, and spoke to Lerato and moleboheng with no solution and requested their superviser, Sifiso Sibaya. He then tells me I'm owing two months that's why it shows R1398, I explained that ever since I've used Rain I've never missed a payment and that I should be in credit even though I didn't pay this December, hence I paid in advance when I bought the services,and I'm trying to make payment of R699 now. We went on to tell me that the last payment of R699 on the 26th of November was for October, How stupid is that, wouldn't the services be cut off paying 26 days later every month? I wen to explain to him that on the 26th of November I was paying for the bill ending on the 30th November, since my payday is earlier than the bill every month. I then asked him to go back to 2020 to analyise my invoices to see which months I've missed since now I'm on postpaid, he went through it and said none, and so how am I behind?? And if I was behind the invoice was going to say opening BALANCE R699 from the previous month. And all I'm asking from him is to sort out the R1398 to R699 so as I can pay now, because I cannot afford to pay for January services in advance now, whilst apparently their system is postpaid. He then said he will send me a breakdown email of the invoices which I told him I already have, then call me 10mim later to confirm if I understand, none of that happened. I'm still suspended, I might even lose my job as I haven't worked all week because of this. I just want to pay my R699 and carry on with my life.

If this is how Rain treats their loyal customers, I'm cancelling my services and taking my business elsewhere. THIS IS ABSOLUTE ****!!!!