Absolute Incompetence Or Just Plain ********s & **********

This has got to be one of the worst service providers I have ever had the displeasure of dealing with. Since I registered and paid for my 4G uncapped internet service on 7 October 2021, I've had nothing but a headache as I have never been able to connect to this network. I cancelled the service almost immediately and requested a refund, and was told I would receive a response via email from their billing department which has never materialized. I constantly have to explain the whole situation to every new support consultant I make contact with which have been numerous. They keep telling me that they do not have access to the billing department and I will receive an email from billing that very day as they have escalated the situation with a supervisor. The last consultant this morning said they have had still no response from billing because they have a backlog. That is no excuse. I'm sick and tired of this nonsense. Its good that they have now sent me an email record of all the contact I have made with them which can be used as evidence. If I do not receive a confirmation email of my refund by the end of today, I will be laying a formal complaint with ICASA.