SB
Suzette B
1 reviews | Active since Mar 2025
05 Mar 2025, 15:32
Absolute Disgusting!
What is up with Rain? They never used to be so unsupportive.
I see all of these complaints about not getting assited. And now I have to add my voice to these complaints.
I was sold a Pro101 router. When I tried setting it up, the upload speed was terrible. Download was good. But I need the upload speed for my work.
I was promised a call - this was on Saturday 1st of March 2025 and it is now 5th of March 2025 - still no support call.
I cancelled my subscription for the Pro101 but now someone must collect the router so that I can get my refund. But do you think anyone is responding to that call? No.
I got hold of a lady in accounts, yesterday, 4th of March, who promised a Supervisor will be calling me. I am still waiting.
Ref ***8
This is really disgusting the way they are treating people.
The worst part is that my original subscription is working. There I don't have complaints.
Why have they changed the way they operate? Grown too quickly and can't keep up with the demand?
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
05 Mar 2025, 15:53Hi Suzette,
Thank you for bringing your router collection and refund query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your router collection and refund query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
Rain's reply05 Mar 2025, 15:53
Official
Hi Suzette,
Thank you for bringing your router collection and refund query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your router collection and refund query to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Best regards,
SB
Suzette B's updateReviewer Update
05 Mar 2025, 16:14"We will be in touch to further assist."
I have had the quoted answer since Saturday. I am still waiting for a call.
I told "askrain" the AI bot if you can't get hold of me on my cellphone, to email me.
I am still waiting.
I have had the quoted answer since Saturday. I am still waiting for a call.
I told "askrain" the AI bot if you can't get hold of me on my cellphone, to email me.
I am still waiting.
SB
Suzette B's update05 Mar 2025, 16:14
Reviewer Update
"We will be in touch to further assist."
I have had the quoted answer since Saturday. I am still waiting for a call.
I told "askrain" the AI bot if you can't get hold of me on my cellphone, to email me.
I am still waiting.
I have had the quoted answer since Saturday. I am still waiting for a call.
I told "askrain" the AI bot if you can't get hold of me on my cellphone, to email me.
I am still waiting.
Rain's replyOfficial
05 Mar 2025, 17:55Hi Suzette B,
Thank you for taking our call, we have escalated for immediate cancelation, once it has been processed, we will collect the router and process the refund.
We acknowledge the urgency of your query and are prioritizing it accordingly.
Regards,
rain.
Thank you for taking our call, we have escalated for immediate cancelation, once it has been processed, we will collect the router and process the refund.
We acknowledge the urgency of your query and are prioritizing it accordingly.
Regards,
rain.
Best regards,
Rain's reply05 Mar 2025, 17:55
Official
Hi Suzette B,
Thank you for taking our call, we have escalated for immediate cancelation, once it has been processed, we will collect the router and process the refund.
We acknowledge the urgency of your query and are prioritizing it accordingly.
Regards,
rain.
Thank you for taking our call, we have escalated for immediate cancelation, once it has been processed, we will collect the router and process the refund.
We acknowledge the urgency of your query and are prioritizing it accordingly.
Regards,
rain.
Best regards,
SB
Suzette B's updateReviewer Update
05 Mar 2025, 18:14Thank you for keeping your word in the message above " "We will be in touch to further assist."
SB
Suzette B's update05 Mar 2025, 18:14
Reviewer Update
Thank you for keeping your word in the message above " "We will be in touch to further assist."
Rain's replyOfficial
05 Mar 2025, 20:42Hi Suzette,
It is always a pleasure to assist.
Regards,
rain.
It is always a pleasure to assist.
Regards,
rain.
Best regards,
Rain's reply05 Mar 2025, 20:42
Official
Hi Suzette,
It is always a pleasure to assist.
Regards,
rain.
It is always a pleasure to assist.
Regards,
rain.
Best regards,
SB
Suzette B's updateReviewer Update
14 Mar 2025, 10:35Good day, Kateso,
Hope all is well. Please note the router and simcards were collected on Wednesday, 12th of March before 10am.
The driver did not seal the bag. I sealed the box with cellotape and inside was the simcards etc.
When do you think the refund will be processed?
Regards
Suzette Booysen
***
***
Hope all is well. Please note the router and simcards were collected on Wednesday, 12th of March before 10am.
The driver did not seal the bag. I sealed the box with cellotape and inside was the simcards etc.
When do you think the refund will be processed?
Regards
Suzette Booysen
***
***
SB
Suzette B's update14 Mar 2025, 10:35
Reviewer Update
Good day, Kateso,
Hope all is well. Please note the router and simcards were collected on Wednesday, 12th of March before 10am.
The driver did not seal the bag. I sealed the box with cellotape and inside was the simcards etc.
When do you think the refund will be processed?
Regards
Suzette Booysen
***
***
Hope all is well. Please note the router and simcards were collected on Wednesday, 12th of March before 10am.
The driver did not seal the bag. I sealed the box with cellotape and inside was the simcards etc.
When do you think the refund will be processed?
Regards
Suzette Booysen
***
***
Rain's replyOfficial
14 Mar 2025, 12:01Hi Suzette B,
Thank you for the update. Your refund request has been processed, kindly be advised our refunds typically take 7-10 working days to process (weekends & public holidays not included).
Regards,
rain.
Thank you for the update. Your refund request has been processed, kindly be advised our refunds typically take 7-10 working days to process (weekends & public holidays not included).
Regards,
rain.
Best regards,
Rain's reply14 Mar 2025, 12:01
Official
Hi Suzette B,
Thank you for the update. Your refund request has been processed, kindly be advised our refunds typically take 7-10 working days to process (weekends & public holidays not included).
Regards,
rain.
Thank you for the update. Your refund request has been processed, kindly be advised our refunds typically take 7-10 working days to process (weekends & public holidays not included).
Regards,
rain.
Best regards,
SB
Suzette B's updateReviewer Update
14 Mar 2025, 12:28THANK YOU KINDLY
SB
Suzette B's update14 Mar 2025, 12:28
Reviewer Update
THANK YOU KINDLY
Rain's replyOfficial
14 Mar 2025, 12:50Hey Suzette B,
You are most welcome and we are glad that you are sorted.
Regards,
rain.
You are most welcome and we are glad that you are sorted.
Regards,
rain.
Best regards,
Rain's reply14 Mar 2025, 12:50
Official
Hey Suzette B,
You are most welcome and we are glad that you are sorted.
Regards,
rain.
You are most welcome and we are glad that you are sorted.
Regards,
rain.
Best regards,
SB
Suzette B's updateReviewer Update
19 Mar 2025, 10:48Good day,
This is to confirm that my issue with rain has been sorted.
Thank you for excellent service after the complaint.
I do hope Rain can improve their after service (when one has an issue) from the word "Go", so that one doesn't have to resort to "hellopeter".
Thank you again.
PS: there is nothing wrong with the connection and speed now.
This is to confirm that my issue with rain has been sorted.
Thank you for excellent service after the complaint.
I do hope Rain can improve their after service (when one has an issue) from the word "Go", so that one doesn't have to resort to "hellopeter".
Thank you again.
PS: there is nothing wrong with the connection and speed now.
SB
Suzette B's update19 Mar 2025, 10:48
Reviewer Update
Good day,
This is to confirm that my issue with rain has been sorted.
Thank you for excellent service after the complaint.
I do hope Rain can improve their after service (when one has an issue) from the word "Go", so that one doesn't have to resort to "hellopeter".
Thank you again.
PS: there is nothing wrong with the connection and speed now.
This is to confirm that my issue with rain has been sorted.
Thank you for excellent service after the complaint.
I do hope Rain can improve their after service (when one has an issue) from the word "Go", so that one doesn't have to resort to "hellopeter".
Thank you again.
PS: there is nothing wrong with the connection and speed now.
Rain's replyOfficial
19 Mar 2025, 15:32Hey Suzette B,
You are most welcome and we are glad that you are sorted and thank you for the feedback.
Regards,
rain.
You are most welcome and we are glad that you are sorted and thank you for the feedback.
Regards,
rain.
Best regards,
Rain's reply19 Mar 2025, 15:32
Official
Hey Suzette B,
You are most welcome and we are glad that you are sorted and thank you for the feedback.
Regards,
rain.
You are most welcome and we are glad that you are sorted and thank you for the feedback.
Regards,
rain.
Best regards,