AG
Andries G
1 reviews | Active since Jun 2020
04 Jan 2021, 15:55
Absolute Bad service please get rid of this so called Rain Company service
From November been battling with service from rain contacted them and they promised to sort out the problem up to date no solving of problem i have 7 sim cards with them and an monthly account of R3400, p/m since 16 November 2020 i Refused to pay a cent further due to rain not sorting out a problem now my account is R4700, and still no service or proper communication or effort from rain. Advertising are misleading I am on the point of reporting The company now to ICCASSA
Helpful (0)
Replies (2)0
Replies (2)AG
Andries G's updateReviewer Update
04 Jan 2021, 17:41 Hi Andries,
Thank you for your patience.
Your request on ticket - #***, there was previously a credit passed of R415.13 on the 30th of November, I then escalated the ticket to the billing department requesting an additional amount to be credited.
They logged an investigation and credited your profile an additional R287.40 on the 21st of December.
Thus a total amount of R702,53 was credited on your profile according to the your usage on your services.
Feel free respond to this email if you have any other inquiries.
Have a nice one,
this is the email but still again I get billed and still no service what a joke people get rid of rain if you no what is good for you lot of promises and no action
Thank you for your patience.
Your request on ticket - #***, there was previously a credit passed of R415.13 on the 30th of November, I then escalated the ticket to the billing department requesting an additional amount to be credited.
They logged an investigation and credited your profile an additional R287.40 on the 21st of December.
Thus a total amount of R702,53 was credited on your profile according to the your usage on your services.
Feel free respond to this email if you have any other inquiries.
Have a nice one,
this is the email but still again I get billed and still no service what a joke people get rid of rain if you no what is good for you lot of promises and no action
AG
Andries G's update04 Jan 2021, 17:41
Reviewer Update
Hi Andries,
Thank you for your patience.
Your request on ticket - #***, there was previously a credit passed of R415.13 on the 30th of November, I then escalated the ticket to the billing department requesting an additional amount to be credited.
They logged an investigation and credited your profile an additional R287.40 on the 21st of December.
Thus a total amount of R702,53 was credited on your profile according to the your usage on your services.
Feel free respond to this email if you have any other inquiries.
Have a nice one,
this is the email but still again I get billed and still no service what a joke people get rid of rain if you no what is good for you lot of promises and no action
Thank you for your patience.
Your request on ticket - #***, there was previously a credit passed of R415.13 on the 30th of November, I then escalated the ticket to the billing department requesting an additional amount to be credited.
They logged an investigation and credited your profile an additional R287.40 on the 21st of December.
Thus a total amount of R702,53 was credited on your profile according to the your usage on your services.
Feel free respond to this email if you have any other inquiries.
Have a nice one,
this is the email but still again I get billed and still no service what a joke people get rid of rain if you no what is good for you lot of promises and no action
AG
Andries G's updateReviewer Update
27 Jun 2023, 18:21Your company stinks again and again issues
AG
Andries G's update27 Jun 2023, 18:21
Reviewer Update
Your company stinks again and again issues