Absence of Customer Service in Network Section of Rain Internet Service Provider

This is to register the poor service offered by this Internet Service Provider's Network Section. Poor Service includes both no response and poor turnaround time by Network Support Section who failed to resolve their own Router connection problem. Since Sunday 23 January even today 30 January 2022, I am without Internet but I paid the Subscription in full. It looks like they only have ONE Network Technician who either does not respond to calls or calls when the client is not available. Customer Care is with the dogs in Rain Internet Service Provider. A 5G Router that worked very well from the 6 January stopped working from 23 January including 30 January 2022, the so called Technician did not come up with any solution let alone sending a meaningful email with troubleshooting steps to resolve the problem. There is NO Senior Official to escalate your dissatisfaction. I want their CEO and Board of Directors know that there is NO Customer Service in Rain Internet Service Provider more especially Network Section. I am disappointed and it is disappointing. If Data is "Shoes" according to their TV Advert that means from 23 to this day 30 January 2022 I am without shoes. It is indeed disappointing..Managers must manage unless they are being managed and sleeping on duty. I need a service!