KM
Khethiwe M
1 reviews | Active since Feb 2023
10 Feb 2023, 17:30
A waste of money.
Close to 48hrs without internet access. When you call, you're provided with vague answers. The call centre consultants can't give you a turn around time of when the towers will be restored. All you're told is reboot the router and keep it on. I don't think Rain appreciates that we depend on network for our jobs and school. Apologising for "the inconvenience caused " is not enough. Our lively hoods are at stake here. Come month end, the full premium will be deducted as if the service provided was excellent.
Helpful (0)
Replies (1)0
Replies (1)Rain's replyOfficial
10 Feb 2023, 17:34Hi Khethiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply10 Feb 2023, 17:34
Official
Hi Khethiwe
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
