KM
Khethiwe M

1 reviews | Active since Feb 2023

10 Feb 2023, 17:30

A waste of money.

Close to 48hrs without internet access. When you call, you're provided with vague answers. The call centre consultants can't give you a turn around time of when the towers will be restored. All you're told is reboot the router and keep it on. I don't think Rain appreciates that we depend on network for our jobs and school. Apologising for "the inconvenience caused " is not enough. Our lively hoods are at stake here. Come month end, the full premium will be deducted as if the service provided was excellent.

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Replies (1)
Rain
Rain's reply10 Feb 2023, 17:34
Official

Hi Khethiwe 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain