A very good network with the worst support

The support that I am getting from Rain, to say it's the worst is an understatement. I logged queries last month, and they still haven't got back to me until now. I have called them, WhatsApp them, used their ask rain app, and not even once have they got back to me. They responded to my message on HelomPeter and said they would get back to me last week, but until now, nothing