PG
Patricia G

1 reviews | Active since Oct 2018

08 Nov 2022, 11:04

A TOTAL RIP-OFF - NO STABLE CONNECTION FOR WEEKS

Since posting my last review in October, there is still no change, still no signal for 90% of the day or night. A technician finally came to my property (after weeks of complaining) to look at what the problem was. Of course he blamed my set-up, load shedding, the weather. I have not had a problem for 7 months, so why should there be a problem now??? They are over-subscribed, and have not updated their infrastructure to keep up with the demand. They efficiently take your money every month, but they cannot supply any reasonable semblance of a connection. Also note that they reply to customers on hellopeter privately - why is that? What are they hiding? Do not use this company - they are ******** the public.

0
Replies (5)
Rain
Rain's reply08 Nov 2022, 11:08
Official
 
Hi  Patricia 
 
 We're really sorry your rain experience hasn't been as good as you expected.
  
 We're going to get on this asap.
  
 Thank you,
 rain 
PG
Patricia G's update08 Nov 2022, 11:52
Reviewer Update
This is Rains reply which they insist on sending privately ....
Please note the sites you are connecting sites you are currently connected to are experiencing technical difficulties, our technicians are working on restoring the site as possible.

We do apologize for the inconvenience caused.
PG
Patricia G's update08 Nov 2022, 11:54
Reviewer Update
What a joke Rain - have your technicians been working on restoring the site for the last 4 weeks ???!!! Your company is a joke, and a total rip-off!!
PG
Patricia G's update08 Nov 2022, 12:38
Reviewer Update
This is their next reply - which too they have sent privately.....
Please be advised your tower had been affected today.
PG
Patricia G's update08 Nov 2022, 12:40
Reviewer Update
Rain - your latest respinse does not even make sense. I have had no internet for about 90% of the last 4 weeks!! Not just today, not just yesterday - it's been 4 weeks!!