A simple query cannot be resolved

This problem have been going on now for a whole week with no help I got a credit form you guys to clear my 7 day payment plan but the 7-day payment plan status remains 'PlanFailed' and is restricting new service purchases even sales can't help me I then try to day to make a payment of R545.79 to maybe see if that would help but it didn't plz refund what I paid today and please clear this 7 day payment plan as it was paid up to date and no matter how much times I tried to explain to your foreigner consultants my problem they just keep on telling me my account is up to date the sales without incorrect not giving me actual support your biggest mistake was getting foreigner consultants that cannot help customers correctly they make this experience unpleasant I can't place anyone on my side your sales agent's can't place a order on they side because of this plan blocking it when its escalated to the building department the foreigner consultants contact me an offer me no help they keep on just telling me the account is on a zero balance and the more I type explained to them I know that but I'm telling him what the problem is they just keep on repeating the same thing over and over not assisting me with the help so if you guys can help you with getting the service then I think I must go to a different service provider because that's is now taking long it's more than a week and your foreign consultants are *********** they refuse to understand the problem no matter how in detail you tell them rain you are going to start losing a lot of customers because of this customer service that you are giving it's very shocking