1 reviews | Active since Dec 2021
A sad day I am now here to log a bad review. Your service was good.
Initially I could not believe RAIN had negative reviews. My internet speed was top notch and never had any issues until recently. Since then they just do not fix all the issues and when they do the issues re-occur soon after being fixed but 2 weeks after they have their money the issues re-occur.
We have had out connection throttled on several occasions and only when I log a ticket is it resolved for a few days then we are are throttled again. This is a repeat issue which I am just waiting to have happen again.
The biggest issue though is that they block ports and prevent certain devices from connecting. I have logged this issue several times as well and it has now been a week that this has been sitting with the technician, I have been calling every second day to get an update and its always with the technician. I dealt in IT support. Your technician has breached his SLA ages ago.
I am an IT guy and have all the logs and proof of this, so waiting to ring this up for breach of the CPA and their services I am paying for but being denied use of. with the ticket are 5 reference numbers I have attached. That is just for December 2021.
Yes eventually it was resolved when a technician was sent out and the router was replaced. Still unacceptable service delivery times and total lack of response to the query. I was a field service engineer and would have been fired for work performance like this. Luckily the tech that was sent knew what was going on and was able to resolve it quickly, as for the call centre and the back end support absolutely dismal and sent me idiotic responses telling me its because I don't have a PlayStation account that I cannot get an internet connection. They do not listen to what their clients are saying and give them an absolute run around and the time to even get a response from them is appalling.
Yes eventually it was resolved when a technician was sent out and the router was replaced. Still unacceptable service delivery times and total lack of response to the query. I was a field service engineer and would have been fired for work performance like this. Luckily the tech that was sent knew what was going on and was able to resolve it quickly, as for the call centre and the back end support absolutely dismal and sent me idiotic responses telling me its because I don't have a PlayStation account that I cannot get an internet connection. They do not listen to what their clients are saying and give them an absolute run around and the time to even get a response from them is appalling.