1 reviews | Active since Dec 2018
A Rip-off by Rain
I have been with Rain for almost two years. My experience stayed positive even while social media filled with complaints. I kept my trust in their service until now.
I paid R625 on Friday 31 October for my November bill. I also paid R625 on 30 September for October. They now tell me I owe money for November. When I ask about the payment from Friday, they say it went toward October. I ask what I owe for October. No clear answer.
I send emails. I call. Nobody sends me to the right department. When Rain cannot explain a billing problem, they stop responding. No matter how many times you reach out.
I trusted their service. This situation feels wrong. Many others have warned about billing and connection issues. Rain needs to treat customers with respect. People will walk away if this continues.
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
Rain
We're sorry your rain experience has not been as good as expected. Thank you for bringing this to our attention, we are currently investigating your billing query and we will be in touch to assist further.
Regards,
Rain
Thank you for the response. I understand that invoices generate on the 1st. My concern is different.You accepted payment on 30 September and activated service for October without telling me it was late. My service continued without warning or outstanding balance. The same applies now. I paid on 31 October and expected November to be covered. At no point did anyone notify me of late payment, policy changes or any overdue amount.
I am an upfront paying customer, so my payment on 31 October should apply to the upcoming month in the same way September’s payment did. It feels like the billing rules changed without informing me.I already paid R625 for November. I do not have funds for another R625. I need this corrected or an arrangement until the end of November. I expect a clear reconciliation showing how my payments were allocated and why this issue appeared only now.Please assist urgently.
Thank you for the response. I understand that invoices generate on the 1st. My concern is different.You accepted payment on 30 September and activated service for October without telling me it was late. My service continued without warning or outstanding balance. The same applies now. I paid on 31 October and expected November to be covered. At no point did anyone notify me of late payment, policy changes or any overdue amount.
I am an upfront paying customer, so my payment on 31 October should apply to the upcoming month in the same way September’s payment did. It feels like the billing rules changed without informing me.I already paid R625 for November. I do not have funds for another R625. I need this corrected or an arrangement until the end of November. I expect a clear reconciliation showing how my payments were allocated and why this issue appeared only now.Please assist urgently.