A new customer at Rain but their service is absolutely. horrible

There are no words to describe how frustrated I am with Rain.

Last week I ordered my 5G Rain Premium package of R999pm and it got delivered on Wednesday. Since its activation, I have been getting extremely slow speeds, even though my address has been earmarked for Rain's 5G usage. When i contacted their customer care, they explained to me that all the 4 nearby towers are down in Port Elizabeth. I asked why in the first instance did they process the order for me knowing that my area hasnt had 5G coverage for a very long time and they couldn't respond. I am paying R999 for a service which doesnt give you a fraction of what I was supposed to be getting and im seriously contemplating cancelling this deal with them. The consultant cannot even give me a turn around time for the fixing of the towers so what is the point of paying such a lot of money per month? And the saddest part of all is that every consultant who answers you on the phone gives you what sounds like a scripted response, they do not even make any attempt in doing follow-up calls or email or sms feedback. Seems like the technical team is also an independent entity because they cannot specify the if's, when's , how's , why questions, especially when relating to the technical support team