A ****mer

Hi there,

Please explain it to me how I'm I owing you provided that you have been debiting from my Capitec every 25th of the month and even after collecting the Router you still debited.

Are there any services you were providing me with after taking the Router, as you also debitted my account after the Router??

I don't believe that I owe you guys anything at all, what you are doing is ****ming people.

Which outstanding amount are you referring to exactly??

Hi there,

In November and December 2022 the monthly subscriptions were debited from my account by rain like any other month before.

Early January 2023 I requested for my account to be canceled and I was notified that a last amount would be debited by the end of January and the Router was collected from me also before the month ended and the money was debited.

Early January 2023 was my last time receiving any service from you guys. Which should explain why you last debited that amount on the 27th of January 2023.

Now you can explain it to me why do I have to pay for any date after January 2023??

What you guys are doing to us isn't fair, like I said that I'm not the only person with this problem with Rain. I asked nicely that my account should be closed but it's clear you never closed the account and now you are claiming that I owe you, well I don't owe Rain anything.

Please stop wasting my time and energy, close the account you are a year late already and clear my name then send a paid up letter to my email.

Kind regards,
Mxolisi

Hi rain,

I was on the R699 plan, which you would debit every month. And you guys debited the R369 after my cancelation in the middle of the month of January 2023 and collection of the Router.

Which the R369, it was from rains side that this was the last amount they would debit from my side and thank you for confirming that this amount was collected by you.

The outstanding amounts you are referring to doesn't make sense, the time periods you are referring to are all after my cancelation, the Router collected and collection of the fee you said was outstanding at that time, which was for my usage in the beginning of January 2023.

Why do I still have a rain profile, because I asked for my details to be removed from the records?? See what I mean you never closed the account and a year later you send debit collectors to say I owe you. There's no way I can owe you when you were debiting my account every month and confirm that you collected the last amount you had to??

From my side I'm shocked to have been existing in your records as a customer for the dates you are telling me about, there are no services you have been providing to me and you have collected the Router.

Like I've been saying on all my replies here, I don't owe you guys anything. Please close the account because it's clear you have not closed it already and I would like to receive a letter stating that the account is closed and I don't owe you anything.

You keep embarrassing yourselves yazi. Just do the right thing here and we all move on with our lives.

Kind regards,

Hi rain,

I don't owe you guys anything. Would you guys stop ****ming people. What is that money for??

I have never had any unpaid amounts with you. You collected the Router and the amount after collecting the Router.

Please stop with this nonsense you keep sending me private messages.

You peopl are annoying manje just credit the account to R00.00.

Hi rain,

Please answer the questions in my previous replies .

All I know is that the account was closed in January 2023, Router collected the same month. Outstanding fees collected 27 January 2023.

Why should I pay? I feel very ****med at this point

Now I must pay because you people kept the account active, for your company's mistakes or intention of ****ming people.

It would be better if you do the right thing here and stop embarrassing your rain as a company.

Regards