A HAPPY RAIN CUSTOMER

Hello everyone, I received my rain 4g sim on the 5th June 2020. Activated the SIM on the same day but was unable to connect to the net. Sent 1st query on the 7th to their customer support then followed up the followed that up some 20hours later (Monday the 8th). Received a reply from one Mampho Makana (8th June), just under 8hours later, clearly stating what i need to do. We then communicated over 2 more emails and she guided me as to how to activate my internet, which problem was not with the module but the settings on my modem. I wish to commend Mampho for the great service, exceptional patience even after i could not connect to the modem at the first call from her, she even made a further appointment to call me later during her shift which she did as promised. Less than 5 minutes we were done. Not only Mampho's technical knowledge and passion for her job is exceptional, I am not commending her for doing a job she is employed to do, BUT it is doing that job with a smile (over the phone), humility and patience that I am on about here. Having read RAIN's reviews on HP even before signing-up, I was ready to join the hundred on disappointed customers but she made me eat humble pie. THANK YOU MAMPHO - carry on the flag, Richard Dlamini