A FEW BAD SERVICE AGENTS AT RAIN WILL MAKE YOU LOSE MANY CLIENTS

Firstly I only clicked on the one star in order to proceed...I app**** for the 19hrs uncapped for R250,the wrong plan was loaded on the sim card,i reported this on the 1st of August,the agent Sindisiwe was in too much of a rush to listen to my issue,the more I explained that it was working then stopped,Sindisiwe insisted that my settings were wrong,even after I asked to double check that all is in order WITH MY PLAN...2nd August I spoke to Shantel(five star agent) immediately picked up that the wrong plan was loaded on the sim card and she would escalate this error to her manager.Shantel later advised me that I would need to pay another R250 to rectify the error which was clearly not on my fault. why do I need to pay for an Error that is not my fault?If more agents took the time to listen to the client the way Shantel did this issue could have been resolved two days ago,but today is 3 of August and im paying for the mistakes of Rain staff ! how do I get this problem resolved?