A day time nightmare internet provider

These people are the worst in customer service if not the most *********** ,I started using their services when I moved into a new development where I didn't have internet options for uncapped because at the time there was no fiber ,the internet speeds are not best but it was working for me and my family under the circumstances.

I was glad when they said my area now had 5G connection and I decided I would stay with them and try out their 5G instead of going with fiber, I requested for a 5G Sim card which never got delivered and somehow I ended up with an extra 4G sim on my account which they have been billing me for some months now, and I cant even cancel this sim on their site because it says awaiting 5G, I have logged many tickets requesting for help, I called and even tried their Facebook to get help but nothing. I sent several emails attaching statements showing that there was not even usage on this particular Sim card but still nothing.

I changed debit order dates few times hoping they would come through but still nothing, I now feel that the only option is to stop all debits from the at my bank, I would never advice anyone to use their services unless they hate peace of mind but to rather try these other service providers in the country with a track record in customer service.

I wish there was a option for zero star rating because that is what they deserve 0.