MM
Mamello M

1 reviews | Active since Nov 2015

26 Nov 2024, 15:13

*******!!!

Rain is ripping me off now. They have been double charging me for the last 3 months. Every time I contact the support centre I’m being told that only the billing team can assist me with my query. Mind you, the billing team doesn’t take calls… now I’m being forced to pay for services that I am not using because they have disconnected my internet!😡

0
Replies (4)
MM
Mamello M's update26 Nov 2024, 15:53
Reviewer Update
I have been paying less than R600 since February 2024 when I opened this current account. Then all of sudden, in Aug 2024, you charge me for a non existing account from 2020??? Who said you just reinstate the old account? Who gave you the authority to do so?
MM
Mamello M's update29 Nov 2024, 14:32
Reviewer Update


May I please get an update as to when I can expect the refund for the extra monies I was billed since Aug 2024?


MM
Mamello M's update11 Dec 2024, 21:40
Reviewer Update
Hi there

It’s the 10th day today and the refund hasn’t reflected in my account

Will you please call me to sort this out urgently

I have also asked that you please email the proof of payment for the refund, but I haven’t received anything


MM
Mamello M's update12 Dec 2024, 08:58
Reviewer Update
Good day,

I have received the proof of payment. Refund has also reflected in my account.

Thank you.