PS
Precious S

1 reviews | Active since Nov 2015

25 Apr 2026, 11:02

*****.

After using rain for year and continuously reporting connection issues I decided to cancel it. Their rentions team called me to try and retain the agreement I told him I want to cancel as it was nolonger working and I'd go days without connection.

They continued to try and bill me, I contacted their support and they did not help until today when they sent me an invoice again saying I'm in areas.

I wouldn't recommend their service, the support team is very bad at their job.

Keeping someone's account active though they requested to cancel and still billing them is *****.

0
Replies (2)
Rain
Rain's reply25 Apr 2026, 12:49
Official
Hi Precious,
We sincerely apologize that your experience hasn’t been up to standard.Our team is addressing this urgently.
Kind regards,rain.
PS
Precious S's update25 Apr 2026, 13:17
Reviewer Update
I'm taking this case further to the ombudsman man