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Lana
1 reviews | Active since Mar 2022
01 Mar 2025, 07:40
😡
I won't even give them a star. My story is the same as most of the others. I canceled my contract in October 2024. I informed them and stopped using the wifi since then. They promised to stop the deductions but to this day they keep deducting. I also tried stopping the debit order with my bank but this can only be done by Rain. I threatened them with legal action but this was ignored.
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
01 Mar 2025, 09:03Hi Lana L,
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Rain's reply01 Mar 2025, 09:03
Official
Hi Lana L,
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
Thank you for bringing your cancellation complaint to our attention, we're sorry to hear this has been your experience.
We are looking into the issue, and we'll assist soon.
Regards,
rain.
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Lana's updateReviewer Update
01 Mar 2025, 10:05Good day
I have heard all this before and spoken to numerous consultants who promise to cancel the deduction but nothing happens. I will call you back.
I have heard all this before and spoken to numerous consultants who promise to cancel the deduction but nothing happens. I will call you back.
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Lana's update01 Mar 2025, 10:05
Reviewer Update
Good day
I have heard all this before and spoken to numerous consultants who promise to cancel the deduction but nothing happens. I will call you back.
I have heard all this before and spoken to numerous consultants who promise to cancel the deduction but nothing happens. I will call you back.
L
Lana's updateReviewer Update
01 Mar 2025, 10:17I tried calling 4 times. Directed to your app however I have requested cancelation about 3 times on the app. I am no longer interested to talk to your consultants. Kindly refund me the deductions made since Octobe 2024. Thank you
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Lana's update01 Mar 2025, 10:17
Reviewer Update
I tried calling 4 times. Directed to your app however I have requested cancelation about 3 times on the app. I am no longer interested to talk to your consultants. Kindly refund me the deductions made since Octobe 2024. Thank you