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Zanele N
1 reviews | Active since Mar 2024
25 May 2026, 11:32
*****! ****!
I am absolutely furious and extremely disappointed with Rain.
I cancelled my service and was clearly informed that I would not be charged anything further after cancellation. I also have an email confirming that my account was settled after cancellation. So why was I charged R620 today?
This is completely unacceptable. How do you confirm that an account is settled and then still debit money afterwards? This has caused unnecessary frustration and inconvenience.
I want a full explanation for this incorrect charge and I want my refund processed immediately.
Please resolve this urgently.
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
25 May 2026, 11:39Hi Zanele,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply25 May 2026, 11:39
Official
Hi Zanele,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your refund query and will be in touch with you to assist further.
Thank you.
rain.
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Zanele N's updateReviewer Update
25 May 2026, 16:07The device was long collected. I am no longer using anything related to Rain
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Zanele N's update25 May 2026, 16:07
Reviewer Update
The device was long collected. I am no longer using anything related to Rain
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Zanele N's updateReviewer Update
25 May 2026, 16:08Please treat this as a matter of urgency as I currently in need of the amount you debited. This is frustrating as this point as no one is even helping me when I am calling!!
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Zanele N's update25 May 2026, 16:08
Reviewer Update
Please treat this as a matter of urgency as I currently in need of the amount you debited. This is frustrating as this point as no one is even helping me when I am calling!!
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Zanele N's updateReviewer Update
26 May 2026, 09:02URGENTlY please! I feel ****med as it is!!
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Zanele N's update26 May 2026, 09:02
Reviewer Update
URGENTlY please! I feel ****med as it is!!
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Zanele N's updateReviewer Update
26 May 2026, 13:51Thank you! Since I cancelled can we not have this incident again.
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Zanele N's update26 May 2026, 13:51
Reviewer Update
Thank you! Since I cancelled can we not have this incident again.