TM
Thembisile M
1 reviews | Active since Nov 2014
22 Apr 2025, 13:57
7 days without any connection
On the 15/04/2025 a replacement router was delivered and they took the router I had. I was advised that the router will self activate within 24 hours and it’s been 7 days now. Every single time I call in for an update I’m told they escalated the matter someone will call me. My escalations date back to the 16/04/2025, when I ask how long it takes for the escalation to be attended they say they don’t know. It’s been 7 days now and no one is assisting me. The service is pathetic!
Helpful (0)
Replies (7)0
Replies (7)
Rain's replyOfficial
22 Apr 2025, 15:58Hi Thembisile,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
Rain's reply22 Apr 2025, 15:58
Official
Hi Thembisile,
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
We're sorry your rain experience hasn't been as good as you expected.
Thank you for bringing this to our attention we are currently looking into your activation query and will be in touch with you to assist further.
Thank you.
rain.
TM
Thembisile M's updateReviewer Update
23 Apr 2025, 06:42I’ve sent the email. I’ll wait on your assistance.
TM
Thembisile M's update23 Apr 2025, 06:42
Reviewer Update
I’ve sent the email. I’ll wait on your assistance.
TM
Thembisile M's updateReviewer Update
24 Apr 2025, 06:189th day without a active router…
TM
Thembisile M's update24 Apr 2025, 06:18
Reviewer Update
9th day without a active router…
TM
Thembisile M's updateReviewer Update
25 Apr 2025, 08:22I’m so tired of this automated response. Can someone actually help me instead of telling me that the matter is escalated. I even tried calling again today and the person who was assisting me hung up on me. The service is beyond pathetic, it’s non existent.
TM
Thembisile M's update25 Apr 2025, 08:22
Reviewer Update
I’m so tired of this automated response. Can someone actually help me instead of telling me that the matter is escalated. I even tried calling again today and the person who was assisting me hung up on me. The service is beyond pathetic, it’s non existent.
TM
Thembisile M's updateReviewer Update
28 Apr 2025, 13:24Please confirm if my cancellation request was actioned. Ref ***6
TM
Thembisile M's update28 Apr 2025, 13:24
Reviewer Update
Please confirm if my cancellation request was actioned. Ref ***6
TM
Thembisile M's updateReviewer Update
29 Apr 2025, 13:02How will the feedback be given to me? Telephonically? Cause I just received a missed call from rain customer support number.
TM
Thembisile M's update29 Apr 2025, 13:02
Reviewer Update
How will the feedback be given to me? Telephonically? Cause I just received a missed call from rain customer support number.
TM
Thembisile M's updateReviewer Update
05 May 2025, 06:00Good Day, is the refund done automatically? When I requested a cancellation I asked to be refunded and I still haven’t received any feedback regarding my refund.
TM
Thembisile M's update05 May 2025, 06:00
Reviewer Update
Good Day, is the refund done automatically? When I requested a cancellation I asked to be refunded and I still haven’t received any feedback regarding my refund.