MS
Monique S
1 reviews | Active since Aug 2016
11 May 2024, 19:14
7 days with shoddy network and no resolution
It has been so frustrating being on this network the last 7 days. Tell me Rain, do you not detect outages in areas or do you chose to ignore it??
You can't tell me that Rain does not get some sort of notification when an area goes off.
I feel like all I do is complain about this network.
Please get your issues sorted Rain
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
11 May 2024, 19:45Hi Monique Scrooby, Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist. Regards,
rain.
rain.
Rain's reply11 May 2024, 19:45
Official
Hi Monique Scrooby, Thank you for bringing your complaint to our attention, We're sorry your rain experience hasn't been as good as expected. We will be in touch to further assist. Regards,
rain.
rain.
MS
Monique S's updateReviewer Update
11 May 2024, 21:35Again no internet for 20 minutes. When it does come back, it is absolutely pathetic. Takes about 10 minutes before you can actually use it. 15 minutes later, it's off again. Calling me will not sort out the issues. This is the most I have ever complained about a "service provider". Surely trained professionals are attending to these issues and to be clear, my issue is not with them. It has been a WEEK of us experiencing shoddy internet. Due to the fact that we have not experienced issues for a while, I left it without complaining. What boggles my mind is the fact that no communication is received from Rain. You know there is an issue but no sms or email is sent out, informing us, the clients that pay for this service, that you are attending to it. Even if it is a general sms sent out to the whole of SA. I do believe that Gauteng is not the only area that has issues.
MS
Monique S's update11 May 2024, 21:35
Reviewer Update
Again no internet for 20 minutes. When it does come back, it is absolutely pathetic. Takes about 10 minutes before you can actually use it. 15 minutes later, it's off again. Calling me will not sort out the issues. This is the most I have ever complained about a "service provider". Surely trained professionals are attending to these issues and to be clear, my issue is not with them. It has been a WEEK of us experiencing shoddy internet. Due to the fact that we have not experienced issues for a while, I left it without complaining. What boggles my mind is the fact that no communication is received from Rain. You know there is an issue but no sms or email is sent out, informing us, the clients that pay for this service, that you are attending to it. Even if it is a general sms sent out to the whole of SA. I do believe that Gauteng is not the only area that has issues.
MS
Monique S's updateReviewer Update
13 May 2024, 19:33Hi Rain. Me again...what is the excuse for the absolute pathetic internet we are experiencing today? Woke up with no internet, went to work and got home to barely any internet connection. Off and on...off for 20 mins and on for 5 mins. I am PAYING for this service
MS
Monique S's update13 May 2024, 19:33
Reviewer Update
Hi Rain. Me again...what is the excuse for the absolute pathetic internet we are experiencing today? Woke up with no internet, went to work and got home to barely any internet connection. Off and on...off for 20 mins and on for 5 mins. I am PAYING for this service