7 days experience a total nightmare

Rain has the worst services ever. I am there newest customer I just took there service on the 29/04/2024. On the 01/05/2024 they requested to take a payment which I wasn’t aware of on the 02/05/2024 the payment was successfully taken by them from my account.Did they not disconnect my internet saying I didn’t pay them.I tried there WhatsApp line to chat with someone, which was useless…the robot responded that I should use there website or call them.The website is so useless there is no webchat platform to speak to anyone instead of a call back button which I have been been requesting for the past 5 days. I spoke to someone on the 02/05/2024 which she assured me that they had escalated the matter to whoever because I forwarded my bank statement showing that the payment was deducted. Yet again yesterday Rain is requesting another R595 today is the 07/05/2024 again I am seeing that you guys are attempting to take another payment. I want to raise a complaint and I want to speak to the complaints higher manager this is really not on.I didn’t take rain for fun I am using it for work…Disconnecting my internet while I made payment and no one seems to care is really not on. It’s been 7 days with you guys and it’s really a nightmare. People warned me about your services and I thought otherwise.I regret signing up with Rain and I would never recommend your internet services with anyone.