DW
DANIE W
1 reviews | Active since Dec 2009
22 Jan 2025, 20:51
#***6 - askrain support
Rain has been deducting money from my debit card although I do not have a contract with them any longer - this has been confirmed with them:
Hi George,
We received your request. Upon checking here, you currently do not have any services with us. Please let us know if you need further assistance.
Best Regards,
Rain Support
Reference Number: ***6
Please refund 3 x months R285 - I had to cancel my debit card and raise a dispute with my bank
Helpful (0)
Replies (11)0
Replies (11)
Rain's replyOfficial
22 Jan 2025, 21:07Hi DANIE W,
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Rain's reply22 Jan 2025, 21:07
Official
Hi DANIE W,
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
Thank you for bringing your billing complaint to our attention,
We're sorry your rain experience hasn't been as good as expected.
We will be in touch to further assist.
Regards,
rain.
DW
DANIE W's updateReviewer Update
26 Jan 2025, 20:49Please cancel the recurring debit card purchase of R285 going off on my bank account - Rain Bryanston ZA. The debit card reference shows 9711 but this card expired as well long more than a year ago, unroll this transaction please
DW
DANIE W's update26 Jan 2025, 20:49
Reviewer Update
Please cancel the recurring debit card purchase of R285 going off on my bank account - Rain Bryanston ZA. The debit card reference shows 9711 but this card expired as well long more than a year ago, unroll this transaction please
DW
DANIE W's updateReviewer Update
26 Jan 2025, 20:51my Capitec Bank account details #*** SWIFT: CABLZAJJ
DW
DANIE W's update26 Jan 2025, 20:51
Reviewer Update
my Capitec Bank account details #*** SWIFT: CABLZAJJ
DW
DANIE W's updateReviewer Update
26 Jan 2025, 22:47I do not have a reference number - please cancel all current business contracts I might have with Rain
DW
DANIE W's update26 Jan 2025, 22:47
Reviewer Update
I do not have a reference number - please cancel all current business contracts I might have with Rain
DW
DANIE W's updateReviewer Update
27 Jan 2025, 00:04PLEASE SEE PREVIOUS CORRESPONDENCE BELOW: Rain has been deducting money from my debit card although I do not have a contract with them any longer - this has been confirmed with them:
Hi George,
We received your request. Upon checking here, you currently do not have any services with us. Please let us know if you need further assistance.
Best Regards,
Rain Support
Reference Number: ***6
...if I do not have any services with you (because I cancelled them more than a year ago) why is there still R285 being deducted every month from my Debit Card?
Hi George,
We received your request. Upon checking here, you currently do not have any services with us. Please let us know if you need further assistance.
Best Regards,
Rain Support
Reference Number: ***6
...if I do not have any services with you (because I cancelled them more than a year ago) why is there still R285 being deducted every month from my Debit Card?
DW
DANIE W's update27 Jan 2025, 00:04
Reviewer Update
PLEASE SEE PREVIOUS CORRESPONDENCE BELOW: Rain has been deducting money from my debit card although I do not have a contract with them any longer - this has been confirmed with them:
Hi George,
We received your request. Upon checking here, you currently do not have any services with us. Please let us know if you need further assistance.
Best Regards,
Rain Support
Reference Number: ***6
...if I do not have any services with you (because I cancelled them more than a year ago) why is there still R285 being deducted every month from my Debit Card?
Hi George,
We received your request. Upon checking here, you currently do not have any services with us. Please let us know if you need further assistance.
Best Regards,
Rain Support
Reference Number: ***6
...if I do not have any services with you (because I cancelled them more than a year ago) why is there still R285 being deducted every month from my Debit Card?
DW
DANIE W's updateReviewer Update
27 Jan 2025, 20:46I am overseas at the moment - this has been the problem from the beginning as you guys do not seem to be able to phone overseas *** (New Zealand)
DW
DANIE W's update27 Jan 2025, 20:46
Reviewer Update
I am overseas at the moment - this has been the problem from the beginning as you guys do not seem to be able to phone overseas *** (New Zealand)
DW
DANIE W's updateReviewer Update
28 Jan 2025, 02:57Thank you kindly - if I could get a refund for the last three months installments as this was cancelled a while ago and the debit card expired more than a year ago
DW
DANIE W's update28 Jan 2025, 02:57
Reviewer Update
Thank you kindly - if I could get a refund for the last three months installments as this was cancelled a while ago and the debit card expired more than a year ago
DW
DANIE W's updateReviewer Update
02 Feb 2025, 23:12Thank you Rain, refund received
DW
DANIE W's update02 Feb 2025, 23:12
Reviewer Update
Thank you Rain, refund received
DW
DANIE W's updateReviewer Update
06 Mar 2025, 00:44Hi Rain,
You have now gone ahead and managed to deduct ANOTHER R285 of my account in February AFTER all this trouble
How is this possible?
You have now gone ahead and managed to deduct ANOTHER R285 of my account in February AFTER all this trouble
How is this possible?
DW
DANIE W's update06 Mar 2025, 00:44
Reviewer Update
Hi Rain,
You have now gone ahead and managed to deduct ANOTHER R285 of my account in February AFTER all this trouble
How is this possible?
You have now gone ahead and managed to deduct ANOTHER R285 of my account in February AFTER all this trouble
How is this possible?
DW
DANIE W's updateReviewer Update
13 Mar 2025, 01:28Hi,
You have deducted R285 and refunded R245? Who's got my R40?
You have deducted R285 and refunded R245? Who's got my R40?
DW
DANIE W's update13 Mar 2025, 01:28
Reviewer Update
Hi,
You have deducted R285 and refunded R245? Who's got my R40?
You have deducted R285 and refunded R245? Who's got my R40?
DW
DANIE W's updateReviewer Update
15 Mar 2025, 22:17My apologies, I had the amount wrong, - however, I never made a payment to my rain account, I cancelled this debit card to get rid of this issue? Please cancel this account, PLEASE?
DW
DANIE W's update15 Mar 2025, 22:17
Reviewer Update
My apologies, I had the amount wrong, - however, I never made a payment to my rain account, I cancelled this debit card to get rid of this issue? Please cancel this account, PLEASE?