DG
Dineo G
1 reviews | Active since Jul 2011
31 Jul 2022, 09:49
5G upgrade horror, terrible experience and service
The 5G has been down, offline since 11am on 30th July and still now.
I've logged it and sent several emails with no response nor acknowledgment.
I even called and told there is something wrong with the tower.
This is worrying as no one from Rain has bothered to provide me with service.
The problem still not resolved without any communication nor explain.
This is ridiculous, had problems with 5G and even upgraded then this.
I've sent several emails and no one has even bothered to respond or do anything. I'm so annoyed as we work from home and couldn't work yesterday.
Rather go to telkom or Vodacom
Helpful (0)
Replies (3)0
Replies (3)
Rain's replyOfficial
31 Jul 2022, 10:05Hi Dineo.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
Rain's reply31 Jul 2022, 10:05
Official
Hi Dineo.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain.
DG
Dineo G's updateReviewer Update
31 Jul 2022, 10:08This is a joke, must one resort to going on hello Peter and social media to get service?
Check how many emails we've sent and even called. I expect this to be resolved and given feedback.
I want this matter escalated regarding the lack of service
Check how many emails we've sent and even called. I expect this to be resolved and given feedback.
I want this matter escalated regarding the lack of service
DG
Dineo G's update31 Jul 2022, 10:08
Reviewer Update
This is a joke, must one resort to going on hello Peter and social media to get service?
Check how many emails we've sent and even called. I expect this to be resolved and given feedback.
I want this matter escalated regarding the lack of service
Check how many emails we've sent and even called. I expect this to be resolved and given feedback.
I want this matter escalated regarding the lack of service
DG
Dineo G's updateReviewer Update
10 Aug 2022, 20:27The 5G is offline again.
No explanation, no communication and no responses to any of the emails.
If rain can't provide for the service we pay for, then they should discontinue the product and compensate the clients.
5G constantly offline, becoming very useless.
Paying for more offline than online.
This is honestly ridiculous
No explanation, no communication and no responses to any of the emails.
If rain can't provide for the service we pay for, then they should discontinue the product and compensate the clients.
5G constantly offline, becoming very useless.
Paying for more offline than online.
This is honestly ridiculous
DG
Dineo G's update10 Aug 2022, 20:27
Reviewer Update
The 5G is offline again.
No explanation, no communication and no responses to any of the emails.
If rain can't provide for the service we pay for, then they should discontinue the product and compensate the clients.
5G constantly offline, becoming very useless.
Paying for more offline than online.
This is honestly ridiculous
No explanation, no communication and no responses to any of the emails.
If rain can't provide for the service we pay for, then they should discontinue the product and compensate the clients.
5G constantly offline, becoming very useless.
Paying for more offline than online.
This is honestly ridiculous