5G sim not activated after 2 weeks

Sadly I am back to try and seek help for my issue with Rain. Below is a bullet point listing of my case. • After a failed delivery of my 5G router and sim, I had to go pick it up myself from the courier on Friday 27th April, from CCD Couriers. • I was hoping for the activation of the 5G sim that day • After nothing happened over the weekend, I started calling Rain during the week. • One agent took details of the new sim card and promised that it would be activated soon • But alas, here we are on the 15th May, new 5G router, un-activated 5G sim, numerous calls and support tickets logged on the site….but no luck • We are still on the “old 4G sim”. Website still shows a “pending delivery” of the 5G router and sim, which I already have.