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TM
Tsepo M

1 reviews | Active since Jun 2020

08 Nov 2023, 10:21

5G Service down yet again

I am once again currently experiencing a service interruption, i live on 39 11th Road in KEW... Why am i connected to a tower that is 4KM away????

email: *** for the account

and the device in question is titled '39 11th Road'

0
Replies (16)
Rain
Rain's reply08 Nov 2023, 11:59
Official
Hi Tsepo Matjaka

We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. 

Thank you. rain. 
TM
Tsepo M's update08 Nov 2023, 12:42
Reviewer Update
I am currently at work so i can't do that.. is the router i normally connect to down or what?
TM
Tsepo M's update08 Nov 2023, 15:13
Reviewer Update
Then i'll wait, because connecting to a different tower has never worked whenever the nearby towers go down every month... When will it be sorted?
TM
Tsepo M's update10 Nov 2023, 19:29
Reviewer Update
My question still remains, why is it that every first week of every single month i must struggle with same problem EVERY SINGLE MONTH?
TM
Tsepo M's update16 Nov 2023, 18:28
Reviewer Update
It is down again like literally days after, honestly this actually ****ing sucks ass... and you didnt answer my question, WHY DOES IT KEEP GOING DOWN AT THE SAME TIME OF THE MONTH EVERY MONTH?.
TM
Tsepo M's update18 Nov 2023, 20:58
Reviewer Update
Right now I am not connected, the connection has been turbulent all week, going on and off and on again.. i think you can confirm this as well... as of right now it is off
TM
Tsepo M's update20 Nov 2023, 09:46
Reviewer Update
Is there something being done?
TM
Tsepo M's update20 Nov 2023, 11:27
Reviewer Update
39 11th Road
TM
Tsepo M's update20 Nov 2023, 12:01
Reviewer Update
The 4G has never worked me i reiterate this every time. When will the towers be back up? And will i be reimbursed for the days i didnt have a connection
TM
Tsepo M's update20 Nov 2023, 12:03
Reviewer Update
The 4G thing has never worked for my router it always stays disconnected until the 5G is back.. I would like to know when that will be?
Rain
Rain's reply20 Nov 2023, 15:09
Official
Hi Tshepo,

Kindly note that an outage has impacted your nearest sites.

Our senior engineers are working on restoring your towers currently, we do not have an estimated time of repair.

We want to apologize for any inconvenience caused.

Please always keep your device on as the team works on restoring your connectivity.

Thanks,
 
 rain.
TM
Tsepo M's update20 Nov 2023, 17:34
Reviewer Update
I'm guessing thats not happening today because my internet is still down... Your team should be advised to ensure the connection actually holds because honestly having internet 2 out of 4 weeks EVERY month SUCKS and i'm paying full price for it at that, I honestly don't get it
TM
Tsepo M's update21 Nov 2023, 17:47
Reviewer Update
And now Its only automated messages, thats nice, great service
TM
Tsepo M's update21 Nov 2023, 19:03
Reviewer Update
Can I expect to have internet before the weekend because i know your people wont be working?

I also demand to be reimbursed for every single day I havent had an internet connection this month. I'm not asking because this sort of thing seems to be a habit your company has gotten into.
TM
Tsepo M's update11 Dec 2023, 19:13
Reviewer Update
barely a week and i'm back here again complaining about the same thing. my wifi is down again.
TM
Tsepo M's update11 Dec 2023, 19:18
Reviewer Update
I swear to yall i wont get tires of writing these every time my wifi goes off. yet again I am here complaining about the thing for the millionth time, not even 7 days could pass without an issue what actual **** guys... Not even a week of stable connectivity? are you for real, then you have the audacity to send an email about early billing.

account is under: ***