SM
Stella M
1 reviews | Active since May 2016
05 Sept 2022, 08:11
5g router not connecting at night
For about a week now, our Rain router refuses to connect at night and in the morning. During the day it is still working fine. We have the 5g unlimited plan. Please advise what is happening?
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
05 Sept 2022, 08:45Hi Stella
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply05 Sept 2022, 08:45
Official
Hi Stella
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
SM
Stella M's updateReviewer Update
05 Sept 2022, 09:12It starts at around six in the evening and then it's a struggle right through until morning. Even now, the connection is unstable.
SM
Stella M's update05 Sept 2022, 09:12
Reviewer Update
It starts at around six in the evening and then it's a struggle right through until morning. Even now, the connection is unstable.
SM
Stella M's updateReviewer Update
05 Sept 2022, 09:23Thank you, I will do that. I also think it may be the towers because our vodacom mobile router also gives trouble at the same time
SM
Stella M's update05 Sept 2022, 09:23
Reviewer Update
Thank you, I will do that. I also think it may be the towers because our vodacom mobile router also gives trouble at the same time
SM
Stella M's updateReviewer Update
05 Sept 2022, 18:06Hi, the router is slow again now.
SM
Stella M's update05 Sept 2022, 18:06
Reviewer Update
Hi, the router is slow again now.
SM
Stella M's updateReviewer Update
05 Sept 2022, 19:02Hi, what is a user-affecting alarm? I have moved the router to the room closest to Montagu, we're about 6 houses away.
SM
Stella M's update05 Sept 2022, 19:02
Reviewer Update
Hi, what is a user-affecting alarm? I have moved the router to the room closest to Montagu, we're about 6 houses away.
SM
Stella M's updateReviewer Update
05 Sept 2022, 19:11Ok, thank you so much for your help. The signal is already better. Much appreciated.
SM
Stella M's update05 Sept 2022, 19:11
Reviewer Update
Ok, thank you so much for your help. The signal is already better. Much appreciated.