5G router and uncapped sim not activated

I ordered a 5G router last week on the 24th of October and received it on the 27th of October. The activation wasn’t instant. I waited the 24 hours. I called the help desk on the 28th I was told that the order needs to be approved by logistics so I need to wait another 24hrs. The 29th I call again then the same thing was said this time it’s billing that needs to activate. I was then advised to call again on the 1st of November. I do so and then I start asking for a manager then apparently there is no manager. Today I do the same thing call in the morning Azukiwe Zama says she will get back to me an hour later (she also didn’t have a manager on site) now I just called 10mins ago Mpho just dropped the call when I asked for the manager. I’ve emailed and queried for a week. If this rain product has no plan on being fixed say so because you holding me back on my work and I must just get an alternative option.