MM
Matsena M
1 reviews | Active since Nov 2013
06 Feb 2021, 19:50
5G router and sim still inactive 6 days after delivery
It's been 6 days since receiving my rain 5G sim and router, and the sim is still not active. On both the rain app and website it indicates that my 5G sim is still "queued for delivery"... I have paid them their R699, only to receive a lie in return. It really is disappointing, I wish they would treat their customers with more respect and dignity.
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Replies (2)
Rain's replyOfficial
07 Feb 2021, 07:18Good morning Matsena
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
Rain's reply07 Feb 2021, 07:18
Official
Good morning Matsena
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
I hope you are well, kindly accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Regards
Mosa
MM
Matsena M's updateReviewer Update
09 Feb 2021, 07:49Still waiting... No call received, no sim activation processed.
MM
Matsena M's update09 Feb 2021, 07:49
Reviewer Update
Still waiting... No call received, no sim activation processed.