TM
Toloane M

1 reviews | Active since Feb 2017

18 Jul 2020, 19:17

5G not worth 5Cents.

I bought a 5G sim card with a Huawei 5G CPE with a standard plan that promises up to 30Mbps speeds. Unfortunately the highest speed I get is a measly 4Mbps in Monument Park, Pretoria. I used the HiLink app to find the best location by a window to try and solve the problem. It still persists. I am returning this, it is not anything close to the speeds advertised. I thought it would be a good replacement for my telkom 10Mbps fibre connection but it isn't even close. Rain 5G is like going back to the days of dial up modems.

I have been a loyal customer for 3 years, having bought a 4G sim card before Rain was this big. I am truely disappointed in this new product and what the ISP has become. I am cancelling everything I have with Rain. It isn't worth it.

0
Replies (2)
Rain
Rain's reply19 Jul 2020, 08:34
Official
Hi Toloane,

Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.

RegardsMmaphefo
TM
Toloane M's update20 Jul 2020, 16:03
Reviewer Update
Thank you Mmaphefo. This was a really disappointing turn of events from a company I have been recommending to friends and family for so long.

Nkululeko B (customer care) got back to me with advice and a solution. He explained that you have been inundated with a lot of queries hence the delay. My problem has been solved & I will be updating my review