DG
Dineo G
1 reviews | Active since Jul 2011
16 Jul 2023, 17:23
5G nightmare, useless 5G want my money back
The 5G is supposed to be better yet offline all the time, no warning. It's useless and can't work from home, the past 2 months have been the worst.
I called the call center several times this past week, one consultant was supposed to switch my tower and 2 hours later I called and nothing was done.
They promised the call center team leader was going to call and still nothing nor even an email.
Reimburse me for all the times we were offline for the past 2 months.
By the way the 5G has been off the whole day today and can't even log into my rain
Helpful (0)
Replies (14)0
Replies (14)
Rain's replyOfficial
16 Jul 2023, 17:30Hi Dineo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
Rain's reply16 Jul 2023, 17:30
Official
Hi Dineo
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you.
rain.
DG
Dineo G's updateReviewer Update
16 Jul 2023, 17:51Hi
Let me know when we can log in.
Please send me a list from the past 3 months of all times we've been off-line
I want to be reimbursed for all the times the 5G and 4G was offline, awaiting your response
Let me know when we can log in.
Please send me a list from the past 3 months of all times we've been off-line
I want to be reimbursed for all the times the 5G and 4G was offline, awaiting your response
DG
Dineo G's update16 Jul 2023, 17:51
Reviewer Update
Hi
Let me know when we can log in.
Please send me a list from the past 3 months of all times we've been off-line
I want to be reimbursed for all the times the 5G and 4G was offline, awaiting your response
Let me know when we can log in.
Please send me a list from the past 3 months of all times we've been off-line
I want to be reimbursed for all the times the 5G and 4G was offline, awaiting your response
DG
Dineo G's updateReviewer Update
17 Jul 2023, 08:46Morning, the 5G is still off. It never came online yesterday even after the reset.
DG
Dineo G's update17 Jul 2023, 08:46
Reviewer Update
Morning, the 5G is still off. It never came online yesterday even after the reset.
DG
Dineo G's updateReviewer Update
17 Jul 2023, 14:33Hi
Since Thursday its been offline.
This is honestly ridiculous
Since Thursday its been offline.
This is honestly ridiculous
DG
Dineo G's update17 Jul 2023, 14:33
Reviewer Update
Hi
Since Thursday its been offline.
This is honestly ridiculous
Since Thursday its been offline.
This is honestly ridiculous
DG
Dineo G's updateReviewer Update
20 Jul 2023, 11:42the power is back, I want the last 3 month details on how long and when we were offline. I want to be compensated for the last 3 months & want to know what will the amount me with details of the log in and offline with rain. I have a 5G + 4G contracts so please require for both
DG
Dineo G's update20 Jul 2023, 11:42
Reviewer Update
the power is back, I want the last 3 month details on how long and when we were offline. I want to be compensated for the last 3 months & want to know what will the amount me with details of the log in and offline with rain. I have a 5G + 4G contracts so please require for both
DG
Dineo G's updateReviewer Update
20 Jul 2023, 12:03Just went offline again, the 5G beyond frustrated
DG
Dineo G's update20 Jul 2023, 12:03
Reviewer Update
Just went offline again, the 5G beyond frustrated
DG
Dineo G's updateReviewer Update
20 Jul 2023, 12:12THE 5G IS OFFLINE AGAIN, WAS LITERALLY BACK FOR 1 DAY
DG
Dineo G's update20 Jul 2023, 12:12
Reviewer Update
THE 5G IS OFFLINE AGAIN, WAS LITERALLY BACK FOR 1 DAY
DG
Dineo G's updateReviewer Update
07 Aug 2023, 17:53Please send the statement that shows every time we've been offline.
I want to be reimbursed from the last 3 months as promised.
We are offline again
I want to be reimbursed from the last 3 months as promised.
We are offline again
DG
Dineo G's update07 Aug 2023, 17:53
Reviewer Update
Please send the statement that shows every time we've been offline.
I want to be reimbursed from the last 3 months as promised.
We are offline again
I want to be reimbursed from the last 3 months as promised.
We are offline again
DG
Dineo G's updateReviewer Update
07 Aug 2023, 19:27Please read the trail on hello Peter.
I was promised reimbur*****t due to your lack of service, always offline.
I want one that shows all the time we were offline not the invoices.
I want my money back for all the time you've been offline as discussed prior
I WANT THIS SORTED OUT, CHECK THE HISTORY. READ ABOVE AS WELL AS MY ACCOUNT.
Awaiting your urgent response
I was promised reimbur*****t due to your lack of service, always offline.
I want one that shows all the time we were offline not the invoices.
I want my money back for all the time you've been offline as discussed prior
I WANT THIS SORTED OUT, CHECK THE HISTORY. READ ABOVE AS WELL AS MY ACCOUNT.
Awaiting your urgent response
DG
Dineo G's update07 Aug 2023, 19:27
Reviewer Update
Please read the trail on hello Peter.
I was promised reimbur*****t due to your lack of service, always offline.
I want one that shows all the time we were offline not the invoices.
I want my money back for all the time you've been offline as discussed prior
I WANT THIS SORTED OUT, CHECK THE HISTORY. READ ABOVE AS WELL AS MY ACCOUNT.
Awaiting your urgent response
I was promised reimbur*****t due to your lack of service, always offline.
I want one that shows all the time we were offline not the invoices.
I want my money back for all the time you've been offline as discussed prior
I WANT THIS SORTED OUT, CHECK THE HISTORY. READ ABOVE AS WELL AS MY ACCOUNT.
Awaiting your urgent response
DG
16 Jul 2023, 19:01
Dineo G's updateReviewer Update
07 Aug 2023, 19:28This is what you sent to me:
Rain's reply:
Rain's reply:
16 Jul 2023, 19:01
Thanks for the time on the call. As discussed we will wait to hear back from our senior engineers regarding your 5G serving tower and provide feedback.
We will also have a look at your connection and adjust your bill for the days you had poor or no connection.
Thank you.
rain.
We will also have a look at your connection and adjust your bill for the days you had poor or no connection.
Thank you.
rain.
DG
Dineo G's update07 Aug 2023, 19:28
Reviewer Update
This is what you sent to me:
Rain's reply:
Rain's reply:
16 Jul 2023, 19:01
Thanks for the time on the call. As discussed we will wait to hear back from our senior engineers regarding your 5G serving tower and provide feedback.
We will also have a look at your connection and adjust your bill for the days you had poor or no connection.
Thank you.
rain.
We will also have a look at your connection and adjust your bill for the days you had poor or no connection.
Thank you.
rain.
DG
Dineo G's updateReviewer Update
08 Aug 2023, 11:55Hi,
Please send me proof of all the times we were offline from the last 3 months.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
Please send me proof of all the times we were offline from the last 3 months.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
DG
Dineo G's update08 Aug 2023, 11:55
Reviewer Update
Hi,
Please send me proof of all the times we were offline from the last 3 months.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
Please send me proof of all the times we were offline from the last 3 months.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
DG
Dineo G's updateReviewer Update
11 Aug 2023, 10:55 Hi,
Please send me proof of all the times we were offline from the last 3 months.
WHAT IS ACCORDINGLY, I WANT NUMBER & EXPLAINATION. CAN SOMEONE SORT THIS OUT & GET BACK TO ME.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
Please send me proof of all the times we were offline from the last 3 months.
WHAT IS ACCORDINGLY, I WANT NUMBER & EXPLAINATION. CAN SOMEONE SORT THIS OUT & GET BACK TO ME.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
DG
Dineo G's update11 Aug 2023, 10:55
Reviewer Update
Hi,
Please send me proof of all the times we were offline from the last 3 months.
WHAT IS ACCORDINGLY, I WANT NUMBER & EXPLAINATION. CAN SOMEONE SORT THIS OUT & GET BACK TO ME.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
Please send me proof of all the times we were offline from the last 3 months.
WHAT IS ACCORDINGLY, I WANT NUMBER & EXPLAINATION. CAN SOMEONE SORT THIS OUT & GET BACK TO ME.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
DG
Dineo G's updateReviewer Update
14 Aug 2023, 10:01message is private again, I cant see it
DG
Dineo G's update14 Aug 2023, 10:01
Reviewer Update
message is private again, I cant see it
DG
Dineo G's updateReviewer Update
14 Aug 2023, 14:07 Hi,
Please send me proof of all the times we were offline from the last 3 months.
WHAT IS ACCORDINGLY, I WANT NUMBER & EXPLAINATION. CAN SOMEONE SORT THIS OUT & GET BACK TO ME.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
Please send me proof of all the times we were offline from the last 3 months.
WHAT IS ACCORDINGLY, I WANT NUMBER & EXPLAINATION. CAN SOMEONE SORT THIS OUT & GET BACK TO ME.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
DG
Dineo G's update14 Aug 2023, 14:07
Reviewer Update
Hi,
Please send me proof of all the times we were offline from the last 3 months.
WHAT IS ACCORDINGLY, I WANT NUMBER & EXPLAINATION. CAN SOMEONE SORT THIS OUT & GET BACK TO ME.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.
Please send me proof of all the times we were offline from the last 3 months.
WHAT IS ACCORDINGLY, I WANT NUMBER & EXPLAINATION. CAN SOMEONE SORT THIS OUT & GET BACK TO ME.
I don't believe it was only about R164, please send proof of the last 3 months of being offline or having poor connection.
Please explain to me how you got to the amount. The 5G is R599 a month.
I need a written explanation, how you came to that amount if I enquire about the last 3 months.