PN
Peter N
1 reviews | Active since Jul 2015
09 Jan 2023, 23:13
5G Issues
Its over 4 days now since i've reported a network issue ref ***, agent advised technitians still working on the tower? why is it taking that long we have paid for the services ...
My Email - ***
Helpful (0)
Replies (5)0
Replies (5)
Rain's replyOfficial
10 Jan 2023, 08:47Hi Peter
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's reply10 Jan 2023, 08:47
Official
Hi Peter
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Best regards,
Rain's replyOfficial
10 Jan 2023, 08:51Please can you provide the physical address of where the device is being used, so i may further assist
Best regards,
Rain's reply10 Jan 2023, 08:51
Official
Please can you provide the physical address of where the device is being used, so i may further assist
Best regards,
PN
Peter N's updateReviewer Update
17 Jan 2023, 23:24Hi Team still not winning, address is no 9 Kenya str , Alexandra, Tsutsumane 2090
PN
Peter N's update17 Jan 2023, 23:24
Reviewer Update
Hi Team still not winning, address is no 9 Kenya str , Alexandra, Tsutsumane 2090
PN
Peter N's updateReviewer Update
17 Jan 2023, 23:25*** This is my number
PN
Peter N's update17 Jan 2023, 23:25
Reviewer Update
*** This is my number
Rain's replyOfficial
18 Jan 2023, 09:18Please follow the below steps to Optimize your device connection, this will help you point your device in the right direction of your closest tower( 3rd Ave Linbro Park ) and establish a stable connection with constant speeds. Please remove and re-insert your sim card once you have completed an Optimization and restart your device as well. · Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. (your name will be displayed)· Scroll down to Optimize and move your device around according to the direction of the tower.You will see the sites within your area and your position will be indicated by a red beacon ( Please physically move your device in the direction of the nearest site )Run a speed test via the provided link: speed.rain.co.za once completed with the process.
Best regards,
Rain's reply18 Jan 2023, 09:18
Official
Please follow the below steps to Optimize your device connection, this will help you point your device in the right direction of your closest tower( 3rd Ave Linbro Park ) and establish a stable connection with constant speeds. Please remove and re-insert your sim card once you have completed an Optimization and restart your device as well. · Log on to your rain dashboard on www.rain.co.za· Click on manage on the tile which has your sim plan. (your name will be displayed)· Scroll down to Optimize and move your device around according to the direction of the tower.You will see the sites within your area and your position will be indicated by a red beacon ( Please physically move your device in the direction of the nearest site )Run a speed test via the provided link: speed.rain.co.za once completed with the process.
Best regards,