5G has been down for over a week.

So since last week Thursday I have been without 5g internet. When we have load shedding and the ups runs the router, I get internet. However When we dont have loadshedding I dont have internet, I have contacted all forms of support and only email helps, But i keep getting told the tower is having issues. This is ridiculous, paying 1000 rand a month and being without internet for over a week. The support I am getting is not helpful at all. Seems like no one can give me an actual answer of whats going on.