5G Connectivity

Hi

I have been struggling with the network for a while now. My router is not picking up the 5G signal but my account says I have been using 5G which I have not been.

I contacted support and they advised me to reboot which I did and the network started to pick things up quicker but after a while it started taking about 10min to load a page. Now I am forced to constantly reboot because the internet takes forever to load apage and I am for for 5G not 4G.

I pay for the 5G network but I seem to be using 4G although it says I'm using 5G and that is not accurate. I use the internet as a primary tool to get my work done.

Kindly assist with this problem because I am going to change service providers next month if this problem persists