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I am writing to address an issue regarding my account with Rain. I tried contacting rain during my maternity leave to let them know that i want to pause or cancel as i wont afford to pay for the coming 4 months and i couldn't get hold of them and i even logged a ticket via their app but no one got back to me n time. After 2 months of being on leave one of the agents called to tell me about my outstanding i told her that i cant afford anymore as Im on leave so that agent adviced me that she'll cancel. Mind you, the router is have notbieng canceled and still operative.

A week before going back to work from leave a different agent by the name of Bianca Mvelase called me to tell me the very same thing that first agent told me about my outstanding account, then we came to an agreement, Bianca advised me that they'll deduct the monthly amount that i usually pay R530 then i'll arrange to pay my oustanding balance for 3 consurcative months R297. Little did i know Rain deducted 4 times from my account R549 plus R569 plus R569 plus R509. I've sent Bianca an email but still no response from her.

As a loyal customer i didn't expect this kind of treatment, i dont remember missing a pay but this is what i get from rain. First of all their network is i very poor to an extant that i wanted to cancel a moth after getting their router but because they are very good on convincing customers i continued with them.

I want someone from rain to call me and tell me that they will refund me my money