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Item: Rain
Rating: 1
Author: Palesa R

Rain took money in my account without my authorisation and agreement, I have never used their WiFi not even once, I have been trying to cancel since I got it with no luck few month later they take my money without my authorisation, that is *****. How did you guys access my account ?

Helpful (0)

Replies (3)

Rain's replyOfficial

26 Apr 2025, 10:26

Hi Palesa,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Rain's reply26 Apr 2025, 10:26

Official

Hi Palesa,

Thank you for bringing your billing query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.

Palesa R's updateReviewer Update

26 Apr 2025, 11:46

I want my refund within 7 days as discussed with the rude consultant Atrusha this morning or I will report this as ***** at ISPA And SAFPS as you accessed my account unauthorised

Palesa R's update26 Apr 2025, 11:46

Reviewer Update

I want my refund within 7 days as discussed with the rude consultant Atrusha this morning or I will report this as ***** at ISPA And SAFPS as you accessed my account unauthorised

Palesa R's updateReviewer Update

27 Apr 2025, 10:40

I am still waiting for the assistance for the crime of that you did, I know my consumer rights, you cannot access my account without authorisation O am going to take this matter to NCC and ICASA

Palesa R's update27 Apr 2025, 10:40

Reviewer Update

I am still waiting for the assistance for the crime of that you did, I know my consumer rights, you cannot access my account without authorisation O am going to take this matter to NCC and ICASA