5 months poor 5g service, 5 months poor costumer support

Since i took out my 5G Premium package 5 months ago i've been having inconsistent download speeds and very low upload speeds. I have logged maybe 40 tickets on the website since December 2019. The few times a agent contacted me i have supp**** them with all the info they need to resolve my problem and after they never contact me again. Every time they say they will escalate the problem or send it to the technical team. They made an appointment with me eventually for Wednesday 09:30 (2020/22/04) to come to my house which means i had to put in leave for the day. They never came or canceled of postponed the appointment. I even gave them the solution to fix my problem. I need a 5G cpe X router (outdoor router) which i will even install myself. If it was possible to give 0 stars i would.