1 reviews | Active since Jul 2020
5 months and still no internet connection!
Ok. We've hit 5 months with no internet!!!
I've logged ANOTHER call three days ago, but still no contact since before my prevous update to my original review.
Summary from original review: ordered and paid 2020/03/19 Delivered 2020/03/23 Didn't work Months of support requests, email confirmations eventually they call me back sim swapped month later router and sim swapped more support calls and still not connected. now it's been weeks since the last contact and they're not answering the support calls. It's now 2020/08/27...
How the F@#$K do these people do business?!?!
Their advertising department might as well be a completely independent company selling **** INTERNET PACKAGES that the actual company can't deliver on! ***!
Your adverti*****ts are everywhere (Even on this site where people complain about how they suck) so well done in that department. The only other department that is spot on is the one that's been charging me for this service without skipping a beat. Again, well done there.
One note: When the support staff do contact you they're very friendly and do their best to help sort it out... but without the desired results.
So how the @#$%@@ do we get the right person to flick the switch on my account so I'm allowed to access the rest of the internet and not just rain.co.za website??? The last time I spoke to someone they confirmed that my account looks fine yet it seems like their system is the cause of my disconnected internet.
I reply to my original post but nobody from Rain responds, so I'll just add a new one.
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
Trust you are well and keeping warm.
Please accept my humble apologies for the service that you have received thus far.
Please be advised that one of our agents will be in contact with you to assist you.
Stay safe.
Regards
Yeoline
They finally changed a setting on their side and now it connects and gets the full advertised download speeds.
The most frustrating thing about this was the hours of struggling, (feels like) countless emails and waiting for support to get back to me.
5 months and a week for something that in my opinion could have taken a single support phone call.
Either way: Rain is a hit and miss. I just hope your internet works out the box and you don't have to contact support to fix anything for you.
They finally changed a setting on their side and now it connects and gets the full advertised download speeds.
The most frustrating thing about this was the hours of struggling, (feels like) countless emails and waiting for support to get back to me.
5 months and a week for something that in my opinion could have taken a single support phone call.
Either way: Rain is a hit and miss. I just hope your internet works out the box and you don't have to contact support to fix anything for you.
