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MW
Michell W

1 reviews | Active since May 2022

13 May 2022, 12:12

5 Days No internet

I have been with rain for a long time and never really had any issues untill I upgraded from 4G to 5G hoping it would improve speed. They delivered the router and activated the SIM and since then I have had NO internet, I have been using mobile data to work and communicate. Every time I phone its just stories, they eventually escalated my call and its been 2 days and I heard NOTHING. How can there be NO COMMUNICATION or SLA agreement for turn around times but us that pay need to just wait indefinitely till it gets sorted, its disgusting. If I had to treat my customers like that I would have no WORK

0
Replies (3)
Rain
Rain's reply13 May 2022, 12:13
Official
Hi Michell 

We're really sorry your rain experience hasn't been as good as you expected. 

We're going to get on this asap. 

Thank you, rain.
MW
Michell W's update13 May 2022, 16:47
Reviewer Update
Still no real help only that I need to reset and move it around from room to room. I have requested a cancellation. Please come and collect the router. I dont want to be stuck paying for something that doesn't work

Thank you
MW
Michell W's update17 May 2022, 12:30
Reviewer Update
I am very happy and grateful for Nteseng stepping in and sorting out my issue, after many failed attempts with the call center. I have cancelled my cancellation and will hopefully not encounter any more issues moving forward. Thank you