4G fallback is ho they silently downgrade your connection. Sneaky little *********.

This only worked for a feww hours. Today is the worst so far. It's INCREDIBLY inconsistent. I will not pay for today

And please don't start with the excuses about loadshedding. I refuse to accept paying for service I don't get. Your email support still has not got back to me and I can't submit a new ticket on the app. You only reply and make pathetic attempts to sort things out when the complaints are public so that's how I will be handling future issues, PUBLICLY. Give me what I pay for. That's it.

This is a pathetically lazy response. Do you seriously think I have not tried it???? The fault is not the location of the router. It's itn the most optimal spot possible, high, in a windowsill on the side of the house facing the direction of the tower. This response is the equivalent to "turning it off and on again". Why are you not addressing the ticket issue? Your PR is better than technical support since I'm still waiting for their response three days after initial complaint, but you bunch can easily reply here to just make yourselves look better and shift the blame to my router not being in the correct position. The simple facts is you are not providing the service I expect. I can't have 8 hours of nearly unusable internet a day. So let me put it this way, March will be my FINAL month with Rain. I will take every opportunity possible to inform people to avoid your service.

Day 6 of horrible connection speeds with none of your suggested fixes doing anything. Router in the same place as previous stable connection and you are still making excuses and coming up with bull**** fixes. I want to speak to someone who can give me an actual explanation of why your speeds and service have lately been this ****.

Might as well just downgrade since your 5g coverage is so pathetic. Paying for service I'm not receiving seems to be the Rain way

Not even close

It doesn't matter anymore. I requested a cancelation and it seems you guys want to rob me one more time so I'm going to do everything in my power to inform the public of this. When I initially signed up in December I was charged in advance pro rata for the month, after that the monthly amount was deducted on the 5th of January for what I was assuming was an advance payment for the service in January. Same deduction in February, but somehow when I requested the cancellation, you rep**** with a message that my connection will end at the end of the month and a final deduction will be made on the 1st of March. *** is that all about??? So you're forcing me to pay a month where I have no service with you!??? If this is the case I swear to God I will report you and publicly **** all over your pages.

What information?????? You idiots have my account if you have the billing address. I canceled and you're still going to charge me. THAT IS THEFT!!!!!

You should reply publicly you ***ard

Thats not the issue here!!!!!! I already paid for the month so why would I want that??? My issue is youu charging me on the 1st of March when it's going to be cancelled!!! Can't you read????

I will block that charge from my bank if you attempt to deduct it. I paid on the 15th of December, on the 1st of January and at the start of this month so why charge me for march if it's cancelled on the 28th of FEB????????

Then why did I receive a message saying that I will be charged???