pM
pamela M
1 reviews | Active since May 2018
09 Jan 2023, 17:20
4G down grade or refund me for services that I paid for and never worked
Worst Customer service ever experienced !!! Can this business downgrade my network to 4G as they have advised themselves that the 5G network I upgraded too does not work in my area. But they could not advise until the upgrade was done. All I need is a down grade and why is no one getting back to me when I have called numerous times and emailed you numerous times. Why has it taken more than a month to sort out this issue and on top of it all you still want to charge me for a service that does not even work
Helpful (0)
Replies (27)0
Replies (27)
Rain's replyOfficial
09 Jan 2023, 17:24Hi Pamela
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
Rain's reply09 Jan 2023, 17:24
Official
Hi Pamela
We're really sorry your rain experience hasn't been as good as you expected.
We're going to get on this asap.
Thank you,
rain
pM
pamela M's updateReviewer Update
09 Jan 2023, 17:31Imba St Cape Town, 7750
pM
pamela M's update09 Jan 2023, 17:31
Reviewer Update
Imba St Cape Town, 7750
pM
pamela M's updateReviewer Update
09 Jan 2023, 17:45house no is 6
pM
pamela M's update09 Jan 2023, 17:45
Reviewer Update
house no is 6
pM
pamela M's updateReviewer Update
09 Jan 2023, 17:52Your customer service department advised that the 5G towers in that area do not work , I have been offline since I took the upgrade.
pM
pamela M's update09 Jan 2023, 17:52
Reviewer Update
Your customer service department advised that the 5G towers in that area do not work , I have been offline since I took the upgrade.
pM
pamela M's updateReviewer Update
10 Jan 2023, 14:43Good day,
Can you provide a time frame to wait for the email from your service tech department?
Can you provide a time frame to wait for the email from your service tech department?
pM
pamela M's update10 Jan 2023, 14:43
Reviewer Update
Good day,
Can you provide a time frame to wait for the email from your service tech department?
Can you provide a time frame to wait for the email from your service tech department?
pM
pamela M's updateReviewer Update
11 Jan 2023, 10:28Your technician is here ... but you did not advise him of my connection that you cancelled I need this sorted today, I need you to connect my services as now he says he cannot do his job because you cancelled my services
pM
pamela M's update11 Jan 2023, 10:28
Reviewer Update
Your technician is here ... but you did not advise him of my connection that you cancelled I need this sorted today, I need you to connect my services as now he says he cannot do his job because you cancelled my services
pM
pamela M's updateReviewer Update
11 Jan 2023, 12:16His name is jay
pM
pamela M's update11 Jan 2023, 12:16
Reviewer Update
His name is jay
pM
pamela M's updateReviewer Update
11 Jan 2023, 12:17Please call the guy to come back and fix this issue because I had to take a day off today .. I need this sorted out today
pM
pamela M's update11 Jan 2023, 12:17
Reviewer Update
Please call the guy to come back and fix this issue because I had to take a day off today .. I need this sorted out today
pM
pamela M's updateReviewer Update
11 Jan 2023, 15:23As confirmed by your technician there is no 5G connection here.. please deliver my rain 4G simcard to 10 rua Vasco da Gama plein, cape Town, 8000 Tomorrow and have the funds I paid activated on that card .
Thanks
Thanks
pM
pamela M's update11 Jan 2023, 15:23
Reviewer Update
As confirmed by your technician there is no 5G connection here.. please deliver my rain 4G simcard to 10 rua Vasco da Gama plein, cape Town, 8000 Tomorrow and have the funds I paid activated on that card .
Thanks
Thanks
pM
pamela M's updateReviewer Update
12 Jan 2023, 10:56Please note that I will be available to take your call at 12 noon today.
pM
pamela M's update12 Jan 2023, 10:56
Reviewer Update
Please note that I will be available to take your call at 12 noon today.
pM
pamela M's updateReviewer Update
12 Jan 2023, 12:24Please note that as instructed buy yourselves I have now got a new 4g sim card , but how do I Rica this sim when nmy account is still under my 5G account?? There is no option to cancel this account or Rica the new simcard. Please assist asap
pM
pamela M's update12 Jan 2023, 12:24
Reviewer Update
Please note that as instructed buy yourselves I have now got a new 4g sim card , but how do I Rica this sim when nmy account is still under my 5G account?? There is no option to cancel this account or Rica the new simcard. Please assist asap
pM
pamela M's updateReviewer Update
12 Jan 2023, 13:29Hello Bradley , please note that the link you have sent me directs me to sign in to my rain account which still shows an outstanding balance of R521.. I cant create a new account as your system already has my details. There is no option to simply rica the sim without making a purchase .Please advise
pM
pamela M's update12 Jan 2023, 13:29
Reviewer Update
Hello Bradley , please note that the link you have sent me directs me to sign in to my rain account which still shows an outstanding balance of R521.. I cant create a new account as your system already has my details. There is no option to simply rica the sim without making a purchase .Please advise
pM
pamela M's updateReviewer Update
12 Jan 2023, 13:56I cant seem to pick up the 4G option, when I enter my address your system tells me 4G is not available for my area and shows only the 5G option .. I cant believe this ..
pM
pamela M's update12 Jan 2023, 13:56
Reviewer Update
I cant seem to pick up the 4G option, when I enter my address your system tells me 4G is not available for my area and shows only the 5G option .. I cant believe this ..
pM
pamela M's updateReviewer Update
12 Jan 2023, 13:58please see screenshot
image.png 136.89 KB
image.png 136.89 KB
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pamela M's update12 Jan 2023, 13:58
Reviewer Update
please see screenshot
image.png 136.89 KB
image.png 136.89 KB
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pamela M's updateReviewer Update
12 Jan 2023, 14:43I m still redirected to the 5G plan even with the link you have provided. https://www.rain.co.za/activate-SIM
image.png 119.77 KB
image.png 119.77 KB
pM
pamela M's update12 Jan 2023, 14:43
Reviewer Update
I m still redirected to the 5G plan even with the link you have provided. https://www.rain.co.za/activate-SIM
image.png 119.77 KB
image.png 119.77 KB
pM
pamela M's updateReviewer Update
12 Jan 2023, 15:13I am redirected to create a new account or sign in , but I cant create a new account because of my credentials that are in your system.
image.png 35.16 KB
image.png 35.16 KB
pM
pamela M's update12 Jan 2023, 15:13
Reviewer Update
I am redirected to create a new account or sign in , but I cant create a new account because of my credentials that are in your system.
image.png 35.16 KB
image.png 35.16 KB
pM
pamela M's updateReviewer Update
12 Jan 2023, 15:16image.png 75.24 KB
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image.png 51.02 KB
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pamela M's update12 Jan 2023, 15:16
Reviewer Update
image.png 75.24 KB
image.png 51.02 KB
image.png 51.02 KB
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pamela M's updateReviewer Update
12 Jan 2023, 15:29I have emailed the screenshots
pM
pamela M's update12 Jan 2023, 15:29
Reviewer Update
I have emailed the screenshots
pM
pamela M's updateReviewer Update
13 Jan 2023, 10:16No I was not successful, I sent you my logins via email so you can view what I have been saying.. Please I need a way forward..
pM
pamela M's update13 Jan 2023, 10:16
Reviewer Update
No I was not successful, I sent you my logins via email so you can view what I have been saying.. Please I need a way forward..
Rain's replyOfficial
13 Jan 2023, 10:47Please can you resend the email as I have not recieved it
Rain's reply13 Jan 2023, 10:47
Official
Please can you resend the email as I have not recieved it
pM
pamela M's updateReviewer Update
13 Jan 2023, 10:59I have re sent logins
pM
pamela M's update13 Jan 2023, 10:59
Reviewer Update
I have re sent logins
pM
pamela M's updateReviewer Update
13 Jan 2023, 11:00I will also provide them here
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Pam33nic
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Pam33nic
pM
pamela M's update13 Jan 2023, 11:00
Reviewer Update
I will also provide them here
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Pam33nic
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Pam33nic
pM
pamela M's updateReviewer Update
13 Jan 2023, 11:54Hi
Your system is charging me an upfront payment. 4G Service Credit - Unlimited 4G for any device - R 290 , you did not credit me the amount paid R499
Your system is charging me an upfront payment. 4G Service Credit - Unlimited 4G for any device - R 290 , you did not credit me the amount paid R499
pM
pamela M's update13 Jan 2023, 11:54
Reviewer Update
Hi
Your system is charging me an upfront payment. 4G Service Credit - Unlimited 4G for any device - R 290 , you did not credit me the amount paid R499
Your system is charging me an upfront payment. 4G Service Credit - Unlimited 4G for any device - R 290 , you did not credit me the amount paid R499
pM
pamela M's updateReviewer Update
13 Jan 2023, 12:14I am not paying any unfront payments , because your system is generating a new order .. I am an existing customer who could not use the services I paid for with your company for a month and some days now. I will not be paying it . If this cannot be granted I will would like to be refunded in full please . This has waisted enough of my time and energy. Refund the amount Asap.
pM
pamela M's update13 Jan 2023, 12:14
Reviewer Update
I am not paying any unfront payments , because your system is generating a new order .. I am an existing customer who could not use the services I paid for with your company for a month and some days now. I will not be paying it . If this cannot be granted I will would like to be refunded in full please . This has waisted enough of my time and energy. Refund the amount Asap.
pM
pamela M's updateReviewer Update
13 Jan 2023, 13:19Bradley on the 1 December I paid my service R499 , I upgraded to 5G on the 8th which was obviously going to be charged 1January.. Now how can you say Im not due a refund?? when clearly your services did not work?? you are now wanting me to pay more?? how is that fair?? to make matters worse I have being going back and forth with your company to sort out this issue.
pM
pamela M's update13 Jan 2023, 13:19
Reviewer Update
Bradley on the 1 December I paid my service R499 , I upgraded to 5G on the 8th which was obviously going to be charged 1January.. Now how can you say Im not due a refund?? when clearly your services did not work?? you are now wanting me to pay more?? how is that fair?? to make matters worse I have being going back and forth with your company to sort out this issue.
pM
pamela M's updateReviewer Update
13 Jan 2023, 14:10I will not be going back and forth with this .. I'm done ... I will pay the upfront fees.
And I hope I will not be having service issues.
And I hope I will not be having service issues.
pM
pamela M's update13 Jan 2023, 14:10
Reviewer Update
I will not be going back and forth with this .. I'm done ... I will pay the upfront fees.
And I hope I will not be having service issues.
And I hope I will not be having service issues.
pM
pamela M's updateReviewer Update
13 Jan 2023, 15:03Why am I charged full price ?image.png 30.68 KB
pM
pamela M's update13 Jan 2023, 15:03
Reviewer Update
Why am I charged full price ?image.png 30.68 KB