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KK
Kgaugelo K

1 reviews | Active since Mar 2022

24 Nov 2024, 12:35

4000 to replace a router regardless of what happened

First time using rain services for internet, im shocked 😲. How is that when the router stops working less than three months after getting it , then they tell you you will have to pay 4000, when no one told you about it when taking a contract nd no paper contract sent so you know what is expect of you. I called them, you just stay on the like and no one picks up, when they eventually do, that is what they tell you and they tell you the technical service will contact me, it's been a week, I requested a call back, nothing, I'm typing this and holding thier line at the same time. I'm bored because I paid, but my kids don't have internet because the router is as good as missing. I.mean if they inform you that should anything happen to the router, your fault or not, you.must pay, you might ask for insurance because I'm not rich, I don't have 4000 floating waiting for Rin router to die si I can pay, that is why I took a monthly contract. It's been 8 minutes waiting, I don't think this is the best service. I have been with other service providers and everything that involves money is clear, you knownwhat is expected of you and you plan for that, but this one is a ****y service provider and the fact that they don't take calls, i wish I knew about this before taking tjier service, after reading some of the reviews ,I would not even have started ,worst service ever,

0
Replies (5)
Rain
Rain's reply24 Nov 2024, 13:02
Official
Hi Kgaugelo,

Thank you for bringing the device query to our attention,

We're sorry your rain experience hasn't been as good as expected.

We will be in touch to further assist.

Regards,
rain.
KK
Kgaugelo K's update25 Nov 2024, 14:09
Reviewer Update
I didn't see this response, I was coming to give feedback. Yes I saw tbe three miss calls,,my apologies, i got held up, but called back, unfortunately it will be answered by a consultant. Thank you for your prompt response, and I will.be on the look out for the delivery of a new router , and will come back here with a positive feedback but I really appreciate it. Thank you
KK
Kgaugelo K's update04 Dec 2024, 07:20
Reviewer Update
I just want to give feedback, I still want to rate them below 5 because there is still so much to improve. They did fulfill thier word and send a new router as they indicated here, however, HOWEVER, they sent faulty router. It never worked since Thursday the 28th. I called several time and everyone will tell you a different story and although it's from a good space, it doesn't help all, until I was transfered to someone from the technical service bame Angers(spelling might be incorrect ) he really did his best to assist but he couldn't get the router to work, that was on Saturday. He promised that they will swap it again and he will rry to push that they do it faster than normal period, which I thought would be soon. Monday I was hoping for a call,no call, I called and then only the ticket was open and then I receive an email to day a swap will be done. Okay, I expected a call from the courier, nothing, instead I get another email about the swap again, so in short, I still don't have internet since the first router stopped working. Angers said he will try to credit me the days when I was not able to access internet, but the point is I want internet, it's school holidays ans my children are constantly asking when is the router coming. It's Wednesday today and tomorrow and Friday I am not home, that means I will only receive the router next week, if I actually do. So how do I change the rating score to higher, I can't, until I have a working internet. I'm disappointed still. I was ready to tell a positive story but it's an an incomplete positive story
KK
Kgaugelo K's update04 Dec 2024, 09:30
Reviewer Update
Yes, I believe, so, after all that happened, I know you strive for better service, but unfortunately this is the level of service i have been receiving. I will update as soon as i have something to update on. Thank you
KK
Kgaugelo K's update09 Dec 2024, 15:36
Reviewer Update
Thank you. It was really starting to frustrate me, but im happy to report that it's working perfectly fine. Thank you very much