4 MONTHS TO CANCELL RAIN ONE (AS I HAVE NO SIGNAL / NO INTERNET) - STILL NOT DONE!!!

I got Rain in July 2024. I live on a plot, and I have no signal with Rain at all. I have been trying to cancel this subscription since 16 July 2024. I have sent multiple e-mails as well as several phone calls. Good afternoon,

I have spoken to 4 different individuals with regards to the unit 90% of the time stating "NO INTERNET". We have moved the unit to all the rooms in the house and have got the signal settings to -95 and under 15 for the rest. But within an hour, we get a NO INTERNET message on the device. Please uplift the unit and do a refund.

I need to work at home, this is why my boss got me wifi at home. We had a contract with Telkom for a year, and we had extremely low speeds and also allot of the movies we watch kept buffering... so we went over to Rain - but Rain seems to be worse than Telkom.

I understand that we live on a plot - and that signal could be an issue - but our settings for the signal on the device is almost perfect as per one of the support guys told us it must be- yet we struggle to get internet?

So this is not working, we need to cancel and I need to find something else.

Of all 4 the calls I had made to support, the last 3 people told me they will escalate the issue and get back to me, yet I am still waiting for any kind of feedback. Also, they all struggled to even get a profile for me....

Could someone get back to me please????

I am still waiting for feedback and cancellation.

AND I JUST GOT A PAYMENT REMINDER!!!!! ON THE 18TH NOVEMBER 2024, ALMOST 4 MONTHS AFTER CANCELLATION!!!!!