4 month old issue still unresolved...now I'm being ignored.

I have since reported a case of poor network throughput (***) for a premium package they offer - my issues was from day one of activating their service, I logged a case that is close to 4 month old with no resolution...each time I followed up, they keep asking me the same questions (use the optizer, reboot, use wire not wirelss...I have done this a million times, I have shared screenshots of the speeds, the signal, everything you want) - they refuse to send out an engineer to investigate my issue - always "escalating to the networks team".

Of late they are just blatantly ignoring my emails - but on the other hand I am being debited without fail for a "sub standard" service they are subjecting me to.

Such pathetic service full of empty promises - I am so helpless and frustrated.