JL
John L
1 reviews | Active since Dec 2021
25 Oct 2022, 14:02
4 days without internet
On Saturday 22nd October, my internet went off, for the 5th time this month, to this day since Saturday I'm without internet, all consultants are saying is that the tower is down in my area and no one knows estimated time of return. This is very disappointing as my business rely on internet. I wouldn't advice anyone to use this service provider. Please refund me all the days I spent without internet. John, Comptonville Johannesburg. Contact me
Helpful (0)
Replies (6)0
Replies (6)
Rain's replyOfficial
25 Oct 2022, 14:14Hi John.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
Rain's reply25 Oct 2022, 14:14
Official
Hi John.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
We're really sorry your rain experience hasn't been as good as you expected. We're going to get on this asap. Thank you.rain.
JL
John L's updateReviewer Update
25 Oct 2022, 14:39So basically, you are telling me that from Saturday till now, you do not know when the tower will be fixed and I must just wait? Then what about the business I'm loosing? Please advise. Are you going to refund all the days I had spend without internet? Please contact the technician or someone with more information cause you guys are starting to sound like a broken record with literally everyone saying: "Tower is down, we apologize" get someone with more relevant information to contact me ***
JL
John L's update25 Oct 2022, 14:39
Reviewer Update
So basically, you are telling me that from Saturday till now, you do not know when the tower will be fixed and I must just wait? Then what about the business I'm loosing? Please advise. Are you going to refund all the days I had spend without internet? Please contact the technician or someone with more information cause you guys are starting to sound like a broken record with literally everyone saying: "Tower is down, we apologize" get someone with more relevant information to contact me ***
JL
John L's updateReviewer Update
25 Oct 2022, 15:45I'll be awaiting the feedback,
JL
John L's update25 Oct 2022, 15:45
Reviewer Update
I'll be awaiting the feedback,
JL
John L's updateReviewer Update
26 Oct 2022, 12:00Hi, I'm still awaiting the status of the tower, internet is still on and off
JL
John L's update26 Oct 2022, 12:00
Reviewer Update
Hi, I'm still awaiting the status of the tower, internet is still on and off
JL
John L's updateReviewer Update
16 Nov 2022, 23:21Hi, you already know my complain by now, still no internet service, I was away and when I got here yesterday, there was no internet till now. I'm honestly tired of begging a service provider for a service they promised, I told you that I barely finish 2 weeks with a consistent connection and you said you will fix it but to this day we're still here. You take 14 days to reply messages about urgent queries, that's appalling. Let me save you the trouble of tons of excuses as to why can't you deliver. Please cancel my subscription and fetch your device
JL
John L's update16 Nov 2022, 23:21
Reviewer Update
Hi, you already know my complain by now, still no internet service, I was away and when I got here yesterday, there was no internet till now. I'm honestly tired of begging a service provider for a service they promised, I told you that I barely finish 2 weeks with a consistent connection and you said you will fix it but to this day we're still here. You take 14 days to reply messages about urgent queries, that's appalling. Let me save you the trouble of tons of excuses as to why can't you deliver. Please cancel my subscription and fetch your device
JL
John L's updateReviewer Update
17 Nov 2022, 15:16Hi
I still don't have internet even now so honestly, it's pointless continuing with the service and going up and down to try to make it work, we can both agree that this isn't working, so please proceed to cancel my subscription. I'll find a provider that actually works
I still don't have internet even now so honestly, it's pointless continuing with the service and going up and down to try to make it work, we can both agree that this isn't working, so please proceed to cancel my subscription. I'll find a provider that actually works
JL
John L's update17 Nov 2022, 15:16
Reviewer Update
Hi
I still don't have internet even now so honestly, it's pointless continuing with the service and going up and down to try to make it work, we can both agree that this isn't working, so please proceed to cancel my subscription. I'll find a provider that actually works
I still don't have internet even now so honestly, it's pointless continuing with the service and going up and down to try to make it work, we can both agree that this isn't working, so please proceed to cancel my subscription. I'll find a provider that actually works